Michelle Pagan
Bronx,NY
Summary
With a proven track record at Evo Cocktail Lounge & Restaurant, I excel in delivering exceptional customer service and managing tasks efficiently. My expertise includes POS system proficiency and a strong work ethic, ensuring high-quality service and operational excellence. Skilled in training staff and streamlining processes, I significantly enhance dining experiences and operational flow.
Overview
7
7
years of professional experience
Work History
Server/Hostess
Evo Cocktail Lounge & Restaurant
07.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Head Hostess
Havana Cafe
09.2020 - 11.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
Hostess
Mamajuana Cafe
06.2018 - 11.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Cashier
Deli Grocery
02.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate Degree - Liberal Arts
Bronx Community College
Bronx, NY06-2026
GED -
Bronx Community College
Bronx, NY06-2019
Skills
- Strong work ethic
- Exceptional customer service
- POS system familiarity
- Effective multitasking
- Customer service
- Cash handling
Timeline
Server/Hostess
Evo Cocktail Lounge & Restaurant
07.2021 - 01.2023
Head Hostess
Havana Cafe
09.2020 - 11.2021
Hostess
Mamajuana Cafe
06.2018 - 11.2020
Cashier
Deli Grocery
02.2016 - 03.2018
Associate Degree - Liberal Arts
Bronx Community College
GED -
Bronx Community College
Similar Profiles
Justin GrafemanJustin Grafeman
Restaurant Busser at Pio's Italian Restaurant and Cocktail LoungeRestaurant Busser at Pio's Italian Restaurant and Cocktail Lounge
Michael KollmanMichael Kollman
Bar Manager at The Vault Restaurant And Cocktail LoungeBar Manager at The Vault Restaurant And Cocktail Lounge
Noah MoonNoah Moon
Cook/kitchen hand at Liberte Restaurant & Cocktail loungeCook/kitchen hand at Liberte Restaurant & Cocktail lounge