Michelle Palacios
Colorado Springs
Summary
Experienced Caregiver and Front desk associate with a strong focus on patient care, communication, and problem resolution. Skilled in multitasking and supporting personal needs while ensuring compliance with HIPAA regulations. Proficient in Spanish and with a proven track record of providing exceptional customer service and family support. Demonstrated ability to work effectively in a team and train new hires.
Overview
7
7
years of professional experience
Work History
Resident Care Aid/ Trainer
Watercrest
09.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Trained and mentored new personnel hired to fulfill memory care and assisted living roles
Care Manager/Trainer
MorningStar at BearCreek
02.2024 - 08.2024
- Built relationships with patients to encourage trust, listening to and interpreting needs and concerns
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Monitored vital signs and reported changes to the appropriate medical personnel
- Helped patients move in and out of beds, baths and wheelchairs
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Caregiver
The June at Westover Hills
08.2023 - 01.2024
- Assisted residents in activities of daily living to maintain health and dignity
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Front Desk Customer Service Representative/Money Transfer Agent
Walmart
09.2017 - 08.2023
- Utilized effective communication skills to ensure that customers felt heard and understood throughout their experience at the service desk
- Collaborated closely with colleagues in order to provide superior customer support services
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Conducted routine inventory checks of front desk supplies and materials, placing orders when necessary to maintain stock levels.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
William J. Brennan High School
San Antonio, TX06.2015
Skills
- Medical chart documentation
- Safe Patient Transportation
- Time Management
- Multitasking and Organization
- Dementia Care
- Behavior redirection
- Hoyer Lifting Equipment
- Elderly Care
- New Hire Training
Education
San Antonio, TX
Timeline
Resident Care Aid/ Trainer
Watercrest
09.2024 - 12.2024
Care Manager/Trainer
MorningStar at BearCreek
02.2024 - 08.2024
Caregiver
The June at Westover Hills
08.2023 - 01.2024
Front Desk Customer Service Representative/Money Transfer Agent
Walmart
09.2017 - 08.2023
High School Diploma -
William J. Brennan High School
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