Michelle Palencia
Corona,CA
Summary
Dynamic professional with a proven track record in customer service and flexible scheduling, highlighted by a pivotal role at Target. Expert in compassionate client care and adept at problem-solving, consistently enhancing client satisfaction. Skilled in multitasking and fostering positive interactions, I excel in fast-paced environments, demonstrating exceptional organizational and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operator
Wag Your Tail Pet Grooming
Lakewood, CA
02.2023 - 10.2024
- Answer incoming calls.
- Answer customers' concerns.
- Make customers' appointments.
- Call customers when their dog is ready for pick-up.
- Greet all customers.
- Having a positive, friendly attitude for all customers.
Caregiver
Cambrian Homecare
Long Beach, CA
06.2013 - 10.2016
- Having a First Aid/CPR certification.
- Able to have a friendly and caring attitude.
- To show initiative to seek ways to assist our client.
- Help the client with social interactions.
- Help client if needed to dressing and feeding
- Temporary relief caregivers to give them leave the home for other obligations, or just time to themselves.
- Maintain routines for clients.
Brand merchandiser team member
Target
Signal Hill, CA
04.2011 - 07.2016
- Cashier
- Jewelry merchandiser.
- Trainer
- Flexible around the store.
- I got moved up to become a brand merchandiser member.
- Train new team members.
- Being able to assist with income calls and concerns.
- Helping guests locate a specific item.
- Making sure the store looks brand.
- Remerchandising new merchandise.
- Asking guests if I could help them find something.
- Interacting with guests and having a positive attitude.
- Doing more than one task at a time.
- Keeping a clean work environment.
- Make labels for new merchandising items.
Best Steps Family Child Care
Lakewood, CA
04.2015
- Dancing with children as they transition
- Making sure the children wash their hands before lunch, and after lunch
- Playing outside activities with the children
- Cleaning the kitchen after lunch time
- Feed and change infants
Proctor
California State University
Long Beach, CA
04.2014
- Admitting the students by checking their ID
- Passing out the test forms and materials
- Answering any question a student might have
- Putting the test in alphabetic numerical order
- Making sure the students aren't cheating on the test
Education
High School -
Millikan High School
Long Beach, CA01.2010
Long Beach City College - child development
Long Beach City College
CDECE 19 - Health, safety & Nutrition
CDECE 48 - Child, Family & Community
CDECE 53 - Principles & Practices
CDECE 61 - Teaching in a Diverse Society
CDECE 47 - Human Development
CDECE 59 - Guiding Young Children
Skills
- Customer service
- Flexible schedule
- Work scheduling
- Compassionate client care
- Disability support
- Behavioral management
- Problem-solving
- Patient care and companionship
- Autism support
Certification
Certificate of Accomplishment - Early Childhood Education: Assistant Teacher
Timeline
Operator
Wag Your Tail Pet Grooming
02.2023 - 10.2024
Best Steps Family Child Care
04.2015
Proctor
California State University
04.2014
Caregiver
Cambrian Homecare
06.2013 - 10.2016
Brand merchandiser team member
Target
04.2011 - 07.2016
Certificate of Accomplishment - Early Childhood Education: Assistant Teacher
High School -
Millikan High School
Long Beach City College - child development
Long Beach City College
CDECE 19 - Health, safety & Nutrition
CDECE 48 - Child, Family & Community
CDECE 53 - Principles & Practices
CDECE 61 - Teaching in a Diverse Society
CDECE 47 - Human Development
CDECE 59 - Guiding Young Children
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