Michelle Pamatz
Wenatchee
Summary
Experienced in customer service and team leadership, with a background in fast-paced environments. Skilled in creating positive guest experiences, managing safety protocols, and leading with empathy and efficiency. Eager to bring a passion for hospitality and teamwork to a dynamic role as a Southwest Airlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring guest satisfaction and resolving conflicts with professionalism and empathy.
- I ensure team leadership by providing guidance to my team members by leading, motivating and acting as a role model.
- I prioritize the health and compliance of the overall store by maintaining standard with food safety, cleanliness and safety standards.
- Maintained calm under pressure during peak hours and unexpected challenges, mirroring the adaptability required during in-flight emergencies or delays.
Assistant Manager
El Rinconsito
06.2022 - 11.2023
- As an assistant manager I maintained composure and professionalism during peak hours and service disruptions, demonstrating adaptability and grace under pressure.
- I would meet the standard with health and safety compliance by enforcing regulations and conducting inspections within the premises to maintain compliance with local health and safety standards.
- I would support management goals implementing strategies to improve operations, sales and customer retention.
- Lastly, I would ensure the team's customer service was to its best excellence by always resolving any customer issues and assisting in needs to maintain satisfaction and loyalty.
Education
High School Diploma -
Brewster High School
Fallbrook, CA01.2021
Skills
- Communication
- Team work
- Critical thinking
- Adaptability and flexibility
- Bilingual: English and spanish
Certification
Mast Certified- Active
Food Handlers Card-Active
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Assistant Manager
El Rinconsito
06.2022 - 11.2023
High School Diploma -
Brewster High School
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