Michelle Pamatz
Wenatchee,WA
Summary
Experienced with building trust with diverse individuals and knowledgeable about security, safety and service standards. I am driven to apply my 4 years of customer service experience in creating positive guest experiences, managing safety protocols, and leading with empathy and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring guest satisfaction and resolving conflicts with professionalism and empathy.
- I ensure team leadership by providing guidance to my team members by leading, motivating and acting as a role model.
- I prioritize the health and compliance of the overall store by maintaining standard with food safety, cleanliness and safety standards.
- Crafted drinks while greeting incoming customers, interacting with people and overall creating a memorable experience for the guest.
Server/Assistant Manager
El Rinconsito
06.2022 - 11.2023
- As a server/assistant manager I maintained composure and professionalism during peak hours and service disruptions, demonstrating adaptability and grace under pressure.
- I would meet the standard with health and safety compliance by following regulations and conducting inspections within the premises to maintain compliance with local health and safety standards.
- Greeted customers while taking accurate orders, communicating with the kitchen and ensuring guests had a positive experience throughout their stay.
- Lastly, I would ensure the team's customer service was to its best excellence by always resolving any customer issues and assisting in needs to maintain satisfaction and loyalty.
Education
High School Diploma -
Brewster High School
Brewster, WA06-2021
Skills
- Communication
- Critical thinking
- Bilingual: English and Spanish
- Teamwork
- Multitasking
Certification
- [ Wa state Food Handlers Card ], [2024-Active]
- MAST certified
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Server/Assistant Manager
El Rinconsito
06.2022 - 11.2023
High School Diploma -
Brewster High School
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