Michelle Pankiewicz
Chicago,IL
Summary
Results-driven leader focused on boosting team performance and customer satisfaction through strategic training and positive coaching. Proven ability to enhance operational efficiency and sales, while maintaining high cleanliness and safety standards in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Barista Trainer
Starbucks
01.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Shift Leader
Cracker Barrel
09.2019 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Sales Associate
Jcpenney
07.2017 - 08.2019
- Built relationships with customers to encourage repeat business.
- Assisted customers in locating products and coordinated with store system to check merchandise availability at other sites.
- Organized racks and shelves to enhance store visual appeal and actively engage customers with targeted merchandise.
- Created a welcoming atmosphere for existing, new, and potential customers to ensure positive first impressions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
Education
High School Diploma -
Mather High School
5835 N Lincoln Ave05-2015
Skills
- Training design
- Mentoring baristas
- Employee motivation
- Shift management
- Food safety standards
- Sanitation practices
- Point of sale operation
- Cash register operation
- Customer engagement
- Information retention
- Leadership experience
- Team player
- Training materials
Timeline
Barista Trainer
Starbucks
01.2022 - Current
Shift Leader
Cracker Barrel
09.2019 - 12.2021
Sales Associate
Jcpenney
07.2017 - 08.2019
High School Diploma -
Mather High School