Summer Hayes
Daphne
Summary
Structured Training Manager bringing experience in providing superior leadership, development and education. Adept at developing and presenting engaging curriculum and training programs in alignment with client objectives. Dedicated to supporting organizational mission and vision while consistently improving service delivery.
Overview
10
10
years of professional experience
Work History
Barista Trainer
Starbucks
Daphne, AL
10.2024 - Current
- Led training sessions for new baristas, enhancing product knowledge and service techniques.
- Developed operational manuals to standardize training processes across multiple locations.
- Mentored junior trainers, fostering a collaborative environment focused on skill development.
- Implemented feedback mechanisms to improve training effectiveness and barista performance.
- Assisted in launching new beverage offerings, ensuring staff proficiency and customer satisfaction.
Training Manager/Sales Associate
Platos Closet
Hattiesburg, MS
01.2017 - 03.2022
- Presented training information via role playing, simulations and team exercises.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Operated cash register, collected payments, and provided accurate change.
Summer Camp Counselor
FUGE Camps
Nashville, TN
05.2021 - 07.2021
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Communicated camper needs, progress, and attitudes in weekly staff meetings and made appropriate program adjustments.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Administered valuable administrative support by sending out mailings, answering phones and monitoring.
- Maintained effective consistent communication with parents and families using email.
Barista
Java Moes Coffee Company
Hattiesburg, MS
05.2018 - 01.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Established and adjusted ordering parameters to manage inventory.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
Education
High School Diploma -
Sumrall High School
Sumrall, MS05.2016
Skills
- New employee training
- Sales leadership development
- Training methods
- Process evaluations
- Verbal and writing communication
- Youth leadership
- Course design
- Multimedia development
- Team development strategies
Education and Training
other,true,other
Timeline
Barista Trainer
Starbucks
10.2024 - Current
Summer Camp Counselor
FUGE Camps
05.2021 - 07.2021
Barista
Java Moes Coffee Company
05.2018 - 01.2021
Training Manager/Sales Associate
Platos Closet
01.2017 - 03.2022
High School Diploma -
Sumrall High School