MARIAH BRUNO
East Hartford,CT
Summary
Experienced and personable Manager with a proven track record of leading teams, planning, and organizing effectively. Throughout a successful career, developed strong leadership skills that enable to empower employees to handle daily operations autonomously and meet customer expectations seamlessly. Dedicated to providing thorough training and mentorship, leveraging exceptional management abilities and results-driven approach to drive success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista Trainer
Doro Marketplace
Wethersfield, CT
04.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Manager
THE FIRESTONE ART STUDIO + CAFE
Manchester, CT
07.2022 - 03.2024
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Proficient in using multiple communication apps suck as SLACK, JOLT, HOMEBASE etc..
- Supervised staff of 15+ personnel by implementing company policies, protocols, work rules and disciplinary action.
Manager
Daybreak Coffee Roasters
Glastonbury, CT
07.2020 - 04.2022
- Carried out all operations
- Provided training and education to employees including orientation and development
- Efficiently and accurately maintained accounting procedures which included cost control, inventory, shrinkage control, etc
- Ensured excellent customer service to all customers
- Demonstrated initiative and progressively achieved self-set goals by conquering entry level clerk position and realizing status of management position within three years
Supervisor
Daybreak Coffee Roasters
05.2017 - 07.2020
- Identify all issues in team and provide continuous support to all members according to operating standards
- Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies
- Coordinate with equipment and process teams ensuring compliance to all protocols and maintain quality
- Ensure compliance to workplace policies
EXPIERENCE, Daybreak Coffee Roasters, Barista
Glastonbury, CT
03.2015 - 05.2017
- Greeted each customer with a warm smile and positive attitude
- Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift
- Performed all cleaning duties assigned, while responsible for the closing of the bar at night
Education
East Hartford High School
Skills
- Business Planning
- Team Leadership
- Verbal and Written Communication
- Staff Management
- Sales and Marketing
- Customer Relationship Management
- Schedule Preparation
- Food and Beverage Management
- Maintenance and Repair Management
- Managing Employee Relations
- Employee Training
- Project Management
Certification
- Certified Food Protection Manager, ServSafe - 3/20/2023 - 3/20/2028
Timeline
Barista Trainer
Doro Marketplace
04.2024 - Current
Manager
THE FIRESTONE ART STUDIO + CAFE
07.2022 - 03.2024
Manager
Daybreak Coffee Roasters
07.2020 - 04.2022
Supervisor
Daybreak Coffee Roasters
05.2017 - 07.2020
EXPIERENCE, Daybreak Coffee Roasters, Barista
03.2015 - 05.2017
East Hartford High School