Michelle Parks
Deerfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Very Dependable.
Overview
16
16
years of professional experience
Work History
Production Operator
General Motors
11.2023 - Current
- Monitored production processes to ensure adherence to safety and quality standards.
- Assisted in troubleshooting equipment issues, improving machine efficiency and uptime.
- Collaborated with team members to streamline workflows and reduce processing times.
Warehouse Trainer
Famous Supply
Sebring , OH
09.2018 - 09.2023
- Demonstrated safety procedures in action by showing proper use of warehouse equipment.
- Evaluated employees and offered constructive feedback to encourage performance improvements.
- Showcased proper methods for accomplishing daily warehouse responsibilities.
- Monitored work of warehouse personnel to enforce adherence to SOPs and training standards.
- Explained goals and expectations required of trainees.
Service Manager
Lowes Home Improvment
Bedford, OH
02.2016 - 08.2018
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Customer Service Manager
Walmart
Alliance, OH
11.2009 - 11.2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Southeast High School
Ravenna, OH06.1998
Skills
- Policy and Procedure Implementation
- Customer Service
- Personnel Training and Development
- Customer-Focused
- Relationship Building
Education and Training
other
Timeline
Production Operator
General Motors
11.2023 - Current
Warehouse Trainer
Famous Supply
09.2018 - 09.2023
Service Manager
Lowes Home Improvment
02.2016 - 08.2018
Customer Service Manager
Walmart
11.2009 - 11.2015
Southeast High School