Michelle Parsons
Millville
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
22
22
years of professional experience
Work History
Contact Center Representative
TD Bank
Mount Laurel
11.2023 - Current
- Resolve customer complaints through effective communication and problem-solving skills in a professional manner.
- Educate customers on digital banking tools and features for enhanced convenience.
- Understand client needs and advised on relevant products, services, or opportunities.
- Handle high-volume calls efficiently while ensuring quality customer service standards.
Managers Assistant
Introducing Vicky
Millville
01.2022 - 11.2023
- Supported recruiting, training, and professional development efforts.
- Helped manage different departments within the company.
- Operated WIX POS system to enter/update inventory and print sales tags.
Human Services Assistant
Vineland Developmental Center
Vineland
02.2004 - 10.2021
- Assisted individuals with disabilities in daily living activities and personal care.
- Implemented behavioral support plans to encourage positive interactions among clients.
- Coordinated recreational activities to promote social engagement and skill development.
Education
Millville High School
Millville , NJSkills
- Resolving issues
- Legendary customer service
- Complaint resolution
- Calm disposition
Timeline
Contact Center Representative
TD Bank
11.2023 - Current
Managers Assistant
Introducing Vicky
01.2022 - 11.2023
Human Services Assistant
Vineland Developmental Center
02.2004 - 10.2021
Millville High School