Michelle Patterson
Plains,PA
Summary
Dedicated cleaning professional for 20 years. Ability to customize job based on the clients' needs . Personally handled scheduling and billing. As a clerk Stopay's candy store, worked the register, assisted customers, inventoried stock, opened and closed the store and aided in the cleanliness of the store and storage rooms.
Overview
40
40
years of professional experience
Work History
Residential House Cleaner
Self Employed
Luzerne County, Pa
03.1998 - Current
- Delivered quality customer service to address urgent needs and cleaning requests for over twenty customers.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- .Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep household sanitary and clean.
- Collected payment for services rendered and provided client with billing receipts
Cake Decorator
Self Employed
Plains, Pa
03.1984 - Current
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Prepared frostings and other toppings for cakes and pastries.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Determined baking times for various items.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Processed customer orders and payment transactions.
- Prepared special creams and frostings for cakes and other dessert specialties.
Assistant Manager
Stopays Candy
Plains, PA
04.2006 - 12.2012
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location..
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Childcare Provider
In Home
Plains, Pa
01.1983 - 01.2010
- Maintained effective schedule balance between rest periods, active play, and instruction.
- .Developed age-appropriate activities and crafts to engage children.
- Monitored children's activities to verify safety and wellbeing.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and toilet hygiene.
- Utilized positive reinforcement techniques to encourage good behavior.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Responded to inquiries from parents and guardians.
- Read stories, sang songs and facilitated creative play.
- Liaised with parents and guardians to discuss child progress.
- Encouraged children to develop healthy social and emotional skills.
Education
Bachelor of Science - Pharmacy (Pre-Pharmacy)
Philadelphia College of Pharmacy And Science
Philadelphia, PASkills
- Customer Relations
- Time Management
- Customer Relationship Management
- Closing and Contract Negotiations
- Money Handling
- Product and Service Knowledge
- Cash Deposits and Receipts
- Social Perceptiveness
- Cleaning Bathrooms
- Polishing Surfaces
- Dusting Furniture
- Light Fixtures and Ceiling Fans
Timeline
Assistant Manager
Stopays Candy
04.2006 - 12.2012
Residential House Cleaner
Self Employed
03.1998 - Current
Cake Decorator
Self Employed
03.1984 - Current
Childcare Provider
In Home
01.1983 - 01.2010
Bachelor of Science - Pharmacy (Pre-Pharmacy)
Philadelphia College of Pharmacy And Science