Michelle Patterson
Springfield
Summary
Dedicated leader recognized for strong coaching and mentoring skills. Experienced in developing high-performing teams through effective training programs and performance evaluations. Focused on achieving operational excellence and promoting a customer-centric culture.
Overview
5
5
years of professional experience
Work History
Department Manager
Home Depot
Louisville
05.2019 - 10.2021
- Managed daily operations and ensured compliance with company policies.
- Supervised department staff and coordinated training programs for new hires.
- Assisted in inventory management and maintained stock levels on the sales floor.
- Scheduled employee shifts and ensured adequate coverage during peak hours.
- Conducted regular audits of merchandise displays for visual appeal and organization.
- Resolved customer inquiries and addressed concerns promptly and effectively.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Conducted regular performance reviews to monitor progress of individual employees.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Sr. Retail Wireless Representative
Metro by T-Mobile
Louisville
04.2017 - 09.2019
- Assisted customers with selecting wireless plans and devices.
- Provided technical support for mobile devices and services.
- Processed customer transactions using point-of-sale systems.
- Educated customers on device features and usage options.
- Resolved customer inquiries through effective communication techniques.
- Maintained inventory levels and organized product displays.
- Trained new employees on store procedures and best practices.
- Conducted store visits for inventory management, product placement, and promotional displays.
- Tracked orders through delivery process ensuring timely arrival of goods.
- Demonstrated knowledge of wireless products and services to customers.
- Provided training and support to new employees in the sales department.
- Developed relationships with customers to ensure customer satisfaction and loyalty.
Education
Bachelor of Science - Clinical And Counseling Psychology
Regent University
Virginia Beach, VA12-2022
Certified Life Coach -
Transformation Academy
11-2021
Certified Confidence Coach -
Tranformation Academy
11-2021
Master of Arts - Marriage and Family Therapy
Regent University
Virginia Beach, VASkills
- Employee training
- Inventory management
- Visual merchandising
- Compliance oversight
- Performance evaluation
- Customer relationship management
- Conflict resolution
Affiliations
- Member of NAMI (National Alliance on Mental Illness)
- Member of PSI CHI International Honor Society
- Member of AACC (Association of Christian Counselors)
- Avid Book Reader
- Love watching biographies and true life stories
- Enjoy spending time with my family
- Love to travel
- Enjoy photography as a hobby
Custom
- Elapsed time spent focusing on education and caring for ill family members
Timeline
Department Manager
Home Depot
05.2019 - 10.2021
Sr. Retail Wireless Representative
Metro by T-Mobile
04.2017 - 09.2019
Bachelor of Science - Clinical And Counseling Psychology
Regent University
Certified Life Coach -
Transformation Academy
Certified Confidence Coach -
Tranformation Academy
Master of Arts - Marriage and Family Therapy
Regent University
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