Michelle Paulsen
Des Moines
Summary
Detail-oriented professional with strong organizational abilities, technical skills, and leadership experience. Proven track record in advocating for employee rights, mediating disputes, and educating union members. Ready to leverage skills to enhance the work already being done at the NALC Region 5 Office.
Overview
15
15
years of professional experience
Work History
City Letter Carrier
USPS, United States Postal Service
Des Moines, IA
04.2016 - Current
- Delivered mail and packages efficiently across assigned routes.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
Union Steward
NALC Branch 352
Des Moines, IA
01.2017 - Current
- Advocated for employee rights, ensuring compliance with collective bargaining agreements.
- Mediated disputes between members and management to foster a collaborative work environment.
- Enhanced member satisfaction by addressing grievances promptly and effectively.
Trustee
NALC Branch 352
Des Moines, IA
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Treasurer
Iowa State Association of Letter Carriers
Des Moines, IA
05.2025 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Collaborated with board members on financial decisions and policy development.
Publisher
NALC Branch 352
Des Moines, IA
09.2025 - Current
- Designed a monthly newsletter for NALC Branch 352. Combining articles from multiple sources into one publication,
Research Associate
DuPont Pioneer
Johnston, IA
06.2011 - 03.2016
- Analyzed data sets using statistical software to identify trends and insights.
- Managed project timelines, ensuring adherence to deadlines for deliverables.
- Implemented process improvements that increased efficiency in data management procedures.
- Collaborated with researchers and scientists to design and execute experiments.
Education
Bachelor of Science - Biology
Iowa State University
Ames, IA05-2011
Skills
- Proficient in advanced Excel functions
- Experienced with computer software
- Strong attention to detail
- Prioritizing multiple tasks
- Strong organizational abilities
- Effective problem resolution
Accomplishments
Leadership Academy Class 23
Scouting America Wood Badge
Timeline
Publisher
NALC Branch 352
09.2025 - Current
Treasurer
Iowa State Association of Letter Carriers
05.2025 - Current
Trustee
NALC Branch 352
01.2023 - Current
Union Steward
NALC Branch 352
01.2017 - Current
City Letter Carrier
USPS, United States Postal Service
04.2016 - Current
Research Associate
DuPont Pioneer
06.2011 - 03.2016
Bachelor of Science - Biology
Iowa State University