Michelle Payan
Hacienda Heights,CA
Summary
Dedicated and enthusiastic Assistant Property Manager with a strong foundation in commerical real estate and a passion for tenant relations, strategic decision-making, and problem-solving. Armed with two years of hands-on experience in commerical property management, I am eager to continue my professional growth within the industry. Known for fostering positive tenant relationships and effectively managing day-to-day operations of diverse properties, I bring a commitment to excellence in maintaining property standards and optimizing tenant satisfaction. Ready to leverage my knowledge and enthusiasm to contribute to the success of your property management team.
Overview
3
3
years of professional experience
Work History
Assistant Property Managers
Shin Yen Retail Management
04.2024 - 06.2024
- Managed two retail plazas totaling 875,804 square feet, overseeing all operational aspects including tenant relations, maintenance and repairs.
- Established and maintained strong relationships with tenants, serving as primary contact for all inquiries, concerns and work orders.
- Managed monthly rent payments and collections, ensuring timely and accurate processing.
- Processed and coded invoices for vendors, accurately applying billbacks to tenants as necessary.
- Conducted regular property walks and inspections to uphold company standards for landscaping, maintenance and overall property appearance.
- Utilized Yardi software to maintain lease ledgers, ensuring accurate accounting and financial reporting.
- Verified Certificate of Insurance for vendors to ensure compliance with property management requirements before granting access to the property.
- Coordinated repairs and maintenance projects, ensuring timely completion within budgetary constraints.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Assistant Property Manager
J + R Group
08.2022 - 04.2024
- Managed 3 Class A office buildings totaling 329,295 square feet, overseeing daily operations including tenant relations, maintenance and financial management.
- Supervised a two-story food hall with 10 diverse tenants, ranging from fine dining to casual dining, ensuring smooth operations and tenant satisfaction.
- Efficiently managed billing processes on Yardi, ensuring accurate and timely invoicing for commercial properties, resulting in improved financial transparency.
- Conducted weekly inspections of properties, identifying maintenance needs promptly and ensuring high standard of property aesthetics and functionality.
- Collaborated closely with vendors and engineers to oversee specific projects, ensuring timely completion and adherence to quality standards.
- Participated in planning and execution of property-related events to foster tenant engagement and community building.
- Spearheaded rent collection efforts, implementing streamlined processes.
- Tracked insurance compliance, maintaining accurate records and ensuring comprehensive coverage for all properties.
- Took charge of marketing strategies for vibrant food hall, leading to boost in foot traffic and vendor sales through creative campaigns and collaborations. In charge of marketing for food hall, producing weekly content and coordinating events.
Administrative Assistant
Saint Bernard Catholic School
08.2021 - 08.2022
- Efficiently managed front office, serving as first point of contact for students, parents, and faculty, and contributing to welcoming and organized school environment.
- Coordinated daily administrative tasks, including answering phones, scheduling appointments, and managing incoming and outgoing correspondence, ensuring smooth office operations.
- Assisted in enrollment process, maintaining accurate student records, and collaborating with other staff members to ensure compliance with school policies and regulations.
- Implemented and maintained organized filing system, resulting in easy retrieval of information and enhanced efficiency in administrative processes.
- Managed school events, including parent-teacher conferences, open houses, and fundraisers, contributing to successful and well-coordinated school functions.
- Handled confidential information with discretion and professionalism, maintaining high level of trust within school community.
Education
Bachelor of Arts - Sociology
Cal State Fullerton
12.2020
Skills
- Relationship building and rapport
- Tenant issue resolution
- Onsite tours
- Property Maintenance
- Payment Collection
- Digital Marketing
- Property Inspections
- Payment management
- Administrative Support
- Dispute Handling
- Maintenance Oversight
- Property Service Contract Administration
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Managers
Shin Yen Retail Management
04.2024 - 06.2024
Assistant Property Manager
J + R Group
08.2022 - 04.2024
Administrative Assistant
Saint Bernard Catholic School
08.2021 - 08.2022
Bachelor of Arts - Sociology
Cal State Fullerton
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