Michelle Pearson
Henrico,VA
Summary
Detail-oriented office manager with experience as a training assistant in the health insurance field. Proficient in medical coding, including ICD-10-CM/PCS and CPT coding, with a focus on accuracy and compliance. Demonstrated ability to manage office operations with a strong focus on customer service and attention to detail. Holding a specialized diploma in Medical Billing & Coding to deepen expertise in the healthcare industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Richmond Limousine
10.2023 - Current
- Answer incoming customer phone calls and assist with making reservations for transportation. Respond to emails in a timely manner. Send quotes for weddings and more, including but not limited to working with wedding planners, corporations and affiliates. Maintain professional demeanor speaking and working with clients.
- Managed daily office operations, including taking reservations, and handling correspondence.
- Developed and implemented efficient filing systems to improve document organization and retrieval.
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments.
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools.
Transportation - School bus driver
Chesterfield county public schools
06.2021 - 11.2023
- Responsible for transport of special needs students to and from their schools. Working with children with all disabilities.
Training assistant - Document processing verification department
Faneuil
08.2020 - 05.2021
- Hired as CSR, then seasonal training assistant for new hire classes. Excel spreadsheets, leading and assisting with healthcare training and end-of-day debriefs-role: document processing verification department.
- Remote
Education
Associate of Science - Medical Coding And Billing
Bryant & Stratton College
NYMedical Billing & Coding - Online course
Bryant & Stratton College
08.2025
Early Childhood Education - Early childhood degree
Penn Foster
11.2017
Diploma - undefined
Manchester High school
Midlothian, VA06.1998
Skills
- Medical Coding (1 year)
- Microsoft Office, outlook, PowerPoint and excel
- Office management
- Time management
- Attention to detail
- Data entry
- Outpatient/Professional medical coding
- ICD-10-CM/PCS
- CPT & HCPCS II coding
- Health information technology
- HIPPA
- Medicare/Medicaid (CMS)
- Medical Records
- Reimbursement methodologies
- Pharmacology
- Human diseases
Awards
Dean’s List, Fall 2024, Winter 2025, Spring 2025, Summer 2025 for 4.0 GPA
Certification
CCA
Timeline
Office Manager
Richmond Limousine
10.2023 - Current
Transportation - School bus driver
Chesterfield county public schools
06.2021 - 11.2023
Training assistant - Document processing verification department
Faneuil
08.2020 - 05.2021
Medical Billing & Coding - Online course
Bryant & Stratton College
Early Childhood Education - Early childhood degree
Penn Foster
Diploma - undefined
Manchester High school
Associate of Science - Medical Coding And Billing
Bryant & Stratton College