MICHELLE PENA
Conyers,GA
Summary
Highly skilled billing specialist with extensive experience in medical assistance seeking an entry-level role to further develop and learn alongside seasoned medical professionals. Committed to securing a position that effectively utilizes skills, knowledge, and abilities. Eager to contribute to a dynamic healthcare team and provide exceptional support in billing operations while continuously expanding expertise in the field.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Omega Healthcare (Irhythm Technologies)
Remote Position
10.2023 - Current
- Managed receivables.
- Managed claim processes for successful resolutions.
- Oversaw resolution of denials, executing claims submissions and addressing rejections.
- Proficient with navigating availity, waystar systems, and various provider portals.
- Conducted patient outreach regarding the specifics of rejected or denied claims.
Chiropractic Assistant
Houston County Chiropractic
Dothan, AL
02.2022 - 10.2023
- Managed and scheduled daily appointments efficiently.
- Ensure patient readiness through room preparation and vital sign checks.
- Performed evaluations to provide doctors with patient exam results.
- Administered and interpreted X-ray examinations to aid in patient diagnosis.
- Coordinated exercise programs to best fit patient.
Medical Billing Specialist
State Collection Agency
Remote Position
11.2022 - 09.2023
- Handled patient inquiries related to billing and payment processing.
- Handled claim submissions with precision.
- Assessed accounts for necessary follow-up actions.
- Facilitated communication among departments to support patients in navigating appointments and handling billing issues.
- Proficient with Epic, Oracle applications, and provider portal management.
- Reviewed Explanation of Benefits, Coordination of Benefits and Diagnosis Codes.
Medical Assistant
Professional Medical Associates
Dothan, AL
10.2022 - 01.2023
- Collected personal data and medical history.
- Recorded and monitored patients' vital statistics regularly.
- Executed blood extraction and IV removal tasks promptly.
- Facilitated patient transitions from recovery to home after medical procedures.
- Outlined essential information following medical procedures and consultations.
- Administered fundamental wound treatment.
Lead Manager
Captain Hooks
Dothan Al
10.2020 - 04.2021
- Handled guest inquiries and customer service requests in store and over the phone.
- Maintained high standards of efficiency and friendliness.
- Sorted food based on customer orders.
- Maintained a balanced register daily.
- Provided weekly payroll support.
- Oversaw and directed a team of 10 employees, enforcing rules and regulations.
- Handled store operations, including daily open and close, with owner's trust.
Private Caregiver
Private Family Care
Dothan Al
05.2018 - 09.2020
- Handled coordination of home management and care strategies.
- Supported the maintenance of bills and coordinated appointment schedules.
- Coordinated kitchen tasks to ensure healthy meal production.
- Supported clients with hygiene-related tasks.
- Ensured patients remained comfortable throughout their stay.
Caregiver
First Light Homecare
Dothan, AL
05.2017 - 12.2017
- Developed and executed comprehensive home management plans.
- Medical advocacy Prescription medication management, ( Vitals )
- Fostered effective communication between healthcare providers and patients.
- Help with personal hygiene
- Collaborated on both meal prep tasks and nutritional guidance.
Education
HIGHSCHOOL DIPLOMA -
NORTHVIEW HIGH SCHOOL
Certified Medical Assistant -
Fortis College
01.2022
Externship -
Dothan Surgery Center
01.2022
Skills
- Billing systems and software
- Bilingual
- Insurance verification
- Invoice processing
- Customer service
- Medical billing expertise
Languages
Spanish
Professional Working
Timeline
Billing Specialist
Omega Healthcare (Irhythm Technologies)
10.2023 - Current
Medical Billing Specialist
State Collection Agency
11.2022 - 09.2023
Medical Assistant
Professional Medical Associates
10.2022 - 01.2023
Chiropractic Assistant
Houston County Chiropractic
02.2022 - 10.2023
Lead Manager
Captain Hooks
10.2020 - 04.2021
Private Caregiver
Private Family Care
05.2018 - 09.2020
Caregiver
First Light Homecare
05.2017 - 12.2017
HIGHSCHOOL DIPLOMA -
NORTHVIEW HIGH SCHOOL
Certified Medical Assistant -
Fortis College
Externship -
Dothan Surgery Center