Michelle Pence
Waynesfield
Summary
Patient Account Representative with strong expertise in patient billing and claims processing. Demonstrated success in analyzing claims denials and resolving billing discrepancies efficiently. Proven track record of improving billing accuracy and enhancing patient satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Joint Township District Memorial Hospital
Saint Marys
06.2024 - Current
- Managed patient accounts and verified insurance information for accuracy.
- Processed billing inquiries and resolved discrepancies with patients and insurers.
- Coordinated timely submission of claims with clinical staff.
- Communicated account statuses and payment options to patients effectively.
- Utilized electronic health record systems to track patient billing activities.
- Analyzed claims denials from third-party payers and identified solutions for reimbursement.
- Collaborated with relevant parties to resolve billing issues, claims, and payments.
Certified Medical Assistant
Wilson Health Hospital
Sidney
09.2021 - 06.2024
- Facilitated patient examinations and procedures, enhancing care delivery alongside physicians.
- Managed electronic health records for efficient data handling and accuracy.
- Scheduled appointments, optimizing patient flow and follow-up coordination.
- Prepared exam rooms to maintain cleanliness prior to each patient visit.
- Collected and documented vital signs accurately during patient encounters.
- Educated patients on medication and healthcare instructions to ensure adherence.
- Collaborated with healthcare teams to improve patient care processes.
- Administered injections and treatments per physician directives, ensuring compliance.
Dispatcher
Kale Trucking
Lima
09.2020 - 10.2021
- Coordinated truck routes to ensure timely deliveries across multiple regions.
- Managed communication between drivers and clients to resolve issues efficiently.
- Monitored vehicle locations using GPS for effective dispatching.
- Collaborated with logistics team to optimize load planning and resource allocation.
- Supervised driver dispatching, route planning, and vehicle tracking for operational efficiency.
- Resolved customer complaints regarding service issues or delays promptly.
- Updated records of driver locations, delays, and cancellations accurately.
- Scheduled loads based on priority and available equipment to maximize coverage.
Certified Medical Assistant
Bon Secours Mercy Health
Lima
06.2016 - 09.2020
- Assisted physicians with patient examinations and minor surgical procedures under supervision.
- Managed patient records using electronic health record systems for accuracy and efficiency.
- Scheduled appointments and coordinated follow-ups to enhance patient care continuity.
- Maintained cleanliness in exam rooms by restocking supplies and disposing of waste properly.
- Collected and documented vital signs accurately during patient visits for comprehensive assessments.
- Educated patients on medication usage and healthcare instructions to promote adherence.
- Collaborated with healthcare teams to streamline patient care processes and improve outcomes.
- Obtained insurance authorizations for medications, ensuring access for patients in need.
Dispatcher
LaKing Trucking
Lima
04.2004 - 10.2011
- Set schedules and implemented policies to optimize operational procedures and establish objectives.
- Coordinated repairs to restore service and maintain schedules.
- Assessed equipment, vehicle, and personnel requirements to fulfill work orders.
- Advised personnel on accidents, weather conditions, and safety hazards.
- Prepared daily work and run schedules for efficient operations.
- Leveraged GPS and software to plan routes and inform drivers of upcoming issues.
- Verified driver credentials before route assignment to ensure compliance.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Education
Certificate - Medical Billing And Coding
Rhodes State College
Lima, OH04-2024
Associate of Applied Science - Medical Assisting
Rhodes State College
Lima, OH05-2016
Skills
- Patient billing and claims processing
- Insurance verification and denial analysis
- Electronic health records management
- Data entry accuracy and compliance
- Appointment scheduling and time management
- Effective communication and problem solving
- Attention to detail and conflict resolution
- Team collaboration and relationship management
Certification
Certified Professional Coder (AAPC) - Apprentice (Aug. 2025 - Current)
Certified Professional Biller (AAPC) - (Oct. 2024 - Current)
Certified Medical Assistant (AAMA) - (May 2016 - Current)
BLS (AHA) - (May 2025 - Current)
Software
- SFM, Quadax, Availity, Meditech, EPIC
- TMW
References
References available upon request.
Timeline
Patient Account Representative
Joint Township District Memorial Hospital
06.2024 - Current
Certified Medical Assistant
Wilson Health Hospital
09.2021 - 06.2024
Dispatcher
Kale Trucking
09.2020 - 10.2021
Certified Medical Assistant
Bon Secours Mercy Health
06.2016 - 09.2020
Dispatcher
LaKing Trucking
04.2004 - 10.2011
Certificate - Medical Billing And Coding
Rhodes State College
Associate of Applied Science - Medical Assisting
Rhodes State College
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