Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Willis

Douglasville,GA

Summary

Dedicated and adaptable professional bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Patient Account Representative

Revcycle- Healthcare business Services
Marshfield, WI
04.2024 - Current
  • Assisted in resolving patient complaints related to account balances, insurance coverage, billing inquiries and payment plans.
  • Maintained detailed notes on all patient interactions for future reference purposes.
  • Negotiated credit extensions and waivers when necessary after reviewing financial information and recommend payment options and/or assistance programs in accordance with client guidelines.
  • Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.

Member Service Representative

Blue Cross and Blue Shield
Port Saint Lucie, FL
08.2021 - 11.2023
  • Verified identity information on new accounts using established procedures.
  • Answered incoming calls from patients and other healthcare facilities regarding membership benefits, locating providers, eligilbity, billing, benefits, and pharmacy.
  • Scheduled appointments for patients using the electronic health records system.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Ensured that proper follow up was completed after each interaction with a customer.

Customer Service and Front-End Manager

Lowes Home Improvment
Oxford, Anniston, Austell And Carrollton, AL And GA
10.2015 - 05.2019
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Oversaw all aspects of merchandising within the store including product placement and display design.
  • Managed daily operations of the store, including opening and closing procedures.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.

Cashier

Justice for Girls
Douglasville, GA
05.2012 - 01.2015
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Developed knowledge of current fashion trends and styles to better assist customers.
  • Implemented store visual standards with proper product placement and advertisement displays.

Education

Bachelor of Science - Mass Communication and Journalism

University of West Georgia
Carrollton, GA
05-2019

High School Diploma -

New Manchester High School
Douglasville, GA
05.2014

Some College (No Degree) - Mass Communication and Journalism

Jacksonville State University
Jacksonville, AL

Skills

  • Insurance Verification
  • Medical Billing
  • Payment Processing
  • HIPAA understanding
  • Investigative research
  • Patient Care
  • Insurance Billing
  • Medical terminology knowledge
  • Administrative Support
  • Collections experience
  • Appointment Scheduling
  • Claims Processing
  • Quality Assurance

References

References available upon request

Timeline

Patient Account Representative

Revcycle- Healthcare business Services
04.2024 - Current

Member Service Representative

Blue Cross and Blue Shield
08.2021 - 11.2023

Customer Service and Front-End Manager

Lowes Home Improvment
10.2015 - 05.2019

Cashier

Justice for Girls
05.2012 - 01.2015

Bachelor of Science - Mass Communication and Journalism

University of West Georgia

High School Diploma -

New Manchester High School

Some College (No Degree) - Mass Communication and Journalism

Jacksonville State University

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Danielle Willis