Open To Work
Michelle Penello
Paris,TX
Summary
Forward-thinking Training Consultant offering excellent planning, organizational and decision-making strengths. Driven to maximize operational success as well as employee performance and satisfaction by delivering exceptional training programs.
Overview
12
12
years of professional experience
Work History
Coordinator
TJ Maxx, TJX Companies
Paris, Tx
08.2025 - Current
- Coordinated daily store operations and ensured adherence to company policies.
- Communicated with customers to address inquiries and provide product information.
- Collaborated with team members to enhance overall customer experience.
- Organized promotional displays to engage customers and increase sales.
- Participated in training new staff on operational procedures and customer service standards.
- Delegated tasks to staff while establishing clear priorities and goals.
- Guided employees in resolving complex customer issues effectively.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Caregiver
Individual Clients
Bogata, Texas
08.2024 - 05.2026
- Supported clients in daily living activities, ensuring comfort and dignity during bathing and dressing.
- Delivered companionship and emotional support, fostering improved emotional health and quality of life for clients.
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated medication schedules and ensured timely administration.
Traveling GM
Pilot Flying J Travel Center
Greenwood, TX
09.2022 - 02.2023
- Managed daily operations of travel center to ensure efficient service delivery.
- Oversaw team performance, providing feedback and coaching to enhance productivity.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Coordinated staff schedules to ensure optimal coverage during peak hours and events, enhancing service delivery.
- Ensured compliance with health and safety regulations for customer and employee welfare.
- Developed training programs for new employees to improve service skills and ensure consistent customer experience.
- Responded to customer inquiries and complaints, fostering a positive shopping experience.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to create actionable reports for strategic business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed service and sales strategies to improve retention and revenue.
Field Training Specialist
7-eleven
Irving, TX
02.2016 - 12.2021
- Delivered training sessions for new employees on store operations and customer service.
- Facilitated classroom training sessions for both new and experienced field personnel.
- Coordinated onboarding processes for new hires across multiple store locations.
- Assessed training needs and implemented programs to bridge skill gaps among staff.
- Evaluated effectiveness of existing training programs and recommended improvements.
- Analyzed data collected from completed surveys to improve future training initiatives.
- Monitored performance of trainees in the field to ensure compliance with company policies and procedures.
- Developed training materials to enhance staff understanding of company policies.
- Developed training materials such as handouts, manuals, presentations, and exercises.
- Created evaluation forms that measure competency levels attained through training efforts.
- Coordinated with external vendors for specialized training needs within the organization.
- Supported managers in evaluating employee performance during training evaluations.
- Collaborated with teams to ensure adherence to safety and operational standards.
- Mentored staff on effective communication strategies to improve customer interactions.
- Provided instruction to new field staff on safety protocols and procedures.
- Facilitated workshops on effective merchandising and inventory management techniques.
- Implemented strategies for continuous learning among employees working in remote locations.
- Provided guidance to trainers on best practices when delivering courses in the field.
- Identified opportunities to leverage technology-based platforms for delivering effective training solutions.
- Maintained records of all trainee progress reports and evaluations.
- Ensured compliance with applicable laws and regulations related to employee development activities.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Assisted in troubleshooting technical issues related to equipment used in the field.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Store Manager
7-eleven Stores
Irving, Tx
05.2014 - 02.2016
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management, including stock ordering and product rotation.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and supervised staff to maintain high customer service standards.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Developed strategies to maximize sales and profitability.
- Implemented promotional displays to enhance product visibility and sales.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Conducted regular audits to ensure store cleanliness and safety regulations.
- Ensured compliance with safety regulations and company policies.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed staff schedules to optimize coverage during peak business hours.
- Created weekly work schedules for store personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Performed regular price checks to ensure competitive pricing.
- Updated and maintained store signage and displays.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Honey Grove High School
Honey Grove, TxSkills
- Event coordination
- Project organization
- Inventory management
- Customer relationship management
- Data analysis
- Process improvement
- Team leadership
- Employee training
- Deadline management
- Time management
- Verbal and written communication
- Attention to detail
- Conflict resolution
- Problem solving
- MS office
- Relationship building
Accomplishments
- 1st model store requirements met
- World class training center 1st in nation to.be recognized
- #1 in sales as store maanger
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$65000/yr - $200000/yrTimeline
Coordinator
TJ Maxx, TJX Companies
08.2025 - Current
Caregiver
Individual Clients
08.2024 - 05.2026
Traveling GM
Pilot Flying J Travel Center
09.2022 - 02.2023
Field Training Specialist
7-eleven
02.2016 - 12.2021
Store Manager
7-eleven Stores
05.2014 - 02.2016
Honey Grove High School