Michelle Perales
Cibolo,TX
Summary
I am a detail-oriented, team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking a position that offers professional challenges which will utilizing my excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Delivery Driver
DoorDash
Cibolo, TX
11.2023 - Current
- Deliver packages to customer doorsteps and business offices.
- Improve customer satisfaction by ensuring timely and accurate deliveries of orders.
- Followed written instructions and used GPS technology to make deliveries.
Loan Verifications Agent
Alorica
San Antonio, TX / WFH
07.2022 - 10.2023
- Processed personal financial documents with the utmost privacy and discretion.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Prepared and processed loan documents for customers.
Legal Assistant
Cortes Law Firm
Universal City, TX
04.2017 - 07.2022
- Prepared legal documents for court filings.
- Areas of law including, but not limited to, Family Law, Corporate, Real Estate, Foreclosures and Personal Injury.
- Answered phones and set up appointments for clients.
- Performed new client intake and gathered necessary information and documents.
- Handled accounts receivable and accounts payable.
- Controlled inventory and ordered supplies as needed.
- Established rapport with court personnel in courts across Texas.
QA Analyst/Software Tester
Thomson Reuters, f/k/a Prodoc
Universal City, TX
11.2003 - 10.2016
- Performed manual testing on the program as well as on the forms within the program and logged any errors in FogBugz.
- Consistently met deadlines and requirements for all projects.
- Proposed technical feasibility solutions for new functional designs and suggested performance improvement of technical objects.
- Provided continued maintenance and development of bug fixes and patch sets for existing web and desktop applications
- Coordinated with programmers and developers to finalize designs and confirm requirements for updates.
- Implemented technical procedures and standards for preserving the integrity of the program.
- Followed test plans and made changes when applicable.
Legal Assistant
Law Offices of Kaiser & Powell
San Antonio, TX
09.1995 - 08.2003
- Produced legal documents.
- Filed all pleadings with appropriate court.
- Directed and coordinated attorney’s calendars for court appearances and client appointments.
- Analyzed client balance sheets for billing purposes and mailed statements monthly.
- Acted as first point of contact for all clients and met with clients to update them on progress of cases.
- Inventoried real and personal property for estate planning and divorce cases.
- Transcribed letters and legal documents for attorneys.
Education
Associates of Applied Science in Business -
HALLMARK UNIVERSITY
San Antonio, TX09.1995
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
Qualifications Summary
While my strong background in the legal field as well as in the IT field qualifies me for those positions, I am open to all new experiences as well.
Timeline
Delivery Driver
DoorDash
11.2023 - Current
Loan Verifications Agent
Alorica
07.2022 - 10.2023
Legal Assistant
Cortes Law Firm
04.2017 - 07.2022
QA Analyst/Software Tester
Thomson Reuters, f/k/a Prodoc
11.2003 - 10.2016
Legal Assistant
Law Offices of Kaiser & Powell
09.1995 - 08.2003
Associates of Applied Science in Business -
HALLMARK UNIVERSITY