Michelle Perales
Galena Park,Tx
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
Work History
Waitress
Jacinto City Cafee
Jacinto City, Tx 77029
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Associate
ClothesMax
East Fwy, Houston TX 77013
01.2016 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
National Registered Certified Medical Assistant -
National Association For Health Professionals
11.2020
BLS for Healthcare Providers (CPR and AED) Certification -
American Heart Association
11.2020
Medical Assistant Program -
The College of Health Care Professions- NorthWest Houston, Texas
11.2020
Skills
- Vital Signs
- Wound Care
- Medical Terminology
- Autoclave, Sterilization
- Assist Physician with Exams
- Collection of Patient Co-pays
- Specimen Collection & Analysis
- Minor Office Surgical Procedures
- Patient/Family Communications
- Skilled use of an AED and EKG
- Knowledge of OSHA and HIPAA
- Injections (SQ, IM, ID, Gluteal)
- Capillary Sticks
- Taking Chief Complaints & Medical Histories
- Phlebotomy (Vacutainer, Syringe)
- PFT fit test
- Covid-19 swaps
- Taking UR samples
- Customer Service
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Calm Under Pressure
- Problem Resolution
- Verbal Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Jacinto City Cafee
04.2023 - Current
Sales Associate
ClothesMax
01.2016 - 11.2016
National Registered Certified Medical Assistant -
National Association For Health Professionals
BLS for Healthcare Providers (CPR and AED) Certification -
American Heart Association
Medical Assistant Program -
The College of Health Care Professions- NorthWest Houston, Texas
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