Vivian Vang
Warren,MI
Summary
As a dynamic and empathetic professional, the skills in customer service and patient care have been enhanced through experiences at Ya Mok and Oakland University. The ability to collaborate effectively within a team and handle multiple tasks efficiently has greatly contributed to improved customer satisfaction and patient well-being. Passion for building upon success in areas such as patient care and clinical skills is evident. Known for a reliable and warm manner, consistent positive feedback is received for delivering outstanding service and care.
Overview
4
4
years of professional experience
Work History
Waitress
Ya Mok
06.2020 - Current
- Effectively managed high-pressure situations with composure, consistently upholding excellent service standards even during demanding shifts.
- Demonstrated proficient multitasking skills by efficiently managing multiple tables and orders while providing timely and appropriate service.
- Utilized cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing appropriate service and promptly addressing any concerns.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Student Nurse
Oakland University
03.2021 - 04.2023
- Worked alongside experienced nursing professionals to learn new procedures.
- Performed regular rounds to check on the well-being of patients.
- Developed relationships with patients by actively listening to concerns and addressing individual needs.
- Enhanced patient care by accurately documenting vital signs, physical assessments, I&O's, bath care, skin care, and bathroom assistance.
- Actively sought and incorporated feedback from nursing mentors and clinical instructors to continuously improve clinical skills and knowledge.
- Assisted with patient transfers, observing safety protocols to prevent injury to patient and self.
- Utilized therapeutic communication techniques to facilitate the patient's level of wellness.
- Collaborated with interdisciplinary healthcare teams to develop and implement care plans for patients.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Administered medications and treatments as prescribed, ensuring patient safety and well-being.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
Volunteer
Corewell Health
08.2022 - 01.2023
- Assist patients and staff in the unit
- Restock pantries, patient gowns, and isolation carts
- Offered water to patients
- Removed food trays from the patient's room
- Sanitize nursing stations
- Run errands for the front desk secretary
Education
Bachelor of Science - Health Science
Oakland University
Rochester, MI04.2024
Skills
- Customer Service
- Strong multitasking
- Reliable and Responsible
- Warm and Friendly
- Patient Care
- Nursing Assessments
- Documentation
- Vital signs
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
Languages
Hmong
Native or Bilingual
Timeline
Volunteer
Corewell Health
08.2022 - 01.2023
Student Nurse
Oakland University
03.2021 - 04.2023
Waitress
Ya Mok
06.2020 - Current
Bachelor of Science - Health Science
Oakland University
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