Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Palomino

Saltillo,TN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

EL POTRILLO-Saltillo
05.2023 - Current
  • Maintain customer satisfaction
  • Operated cash register, check and credit card transactions
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Cosmetologist/Hair Stylist

Southern Roots Salon
09.2021 - 05.2023
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Certified Nurse Assistant

At Home Healthcare
02.2020 - 09.2021
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
  • Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
  • Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.

Admissions Representative

Hardin Medical Center
06.2017 - 02.2020
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Accurately inputted patient and insurance information into company's computer system.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Collected payments and applied to patient accounts.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.

Education

High school diploma -

Hardin County High School
Savannah, TN
05.2016

Skills

  • Vital Signs
  • Medical Office Experience
  • Insurance Verification
  • Medical Scheduling
  • Medical billing
  • Medical terminology
  • Medical collection
  • Customer Service
  • Pre-authorizations
  • Patient Scheduling
  • HIPAA Regulations
  • Critical Thinking
  • Records Maintenance
  • Insurance Authorizations

Certification

Cosmetology License, 02/01/23, 02/01/25

Timeline

Waitress

EL POTRILLO-Saltillo
05.2023 - Current

Cosmetologist/Hair Stylist

Southern Roots Salon
09.2021 - 05.2023

Certified Nurse Assistant

At Home Healthcare
02.2020 - 09.2021

Admissions Representative

Hardin Medical Center
06.2017 - 02.2020

High school diploma -

Hardin County High School

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Morgan Palomino