Morgan Palomino
Saltillo,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
EL POTRILLO-Saltillo
TN
05.2023 - Current
- Maintain customer satisfaction
- Operated cash register, check and credit card transactions
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cosmetologist/Hair Stylist
Southern Roots Salon
Lexington, TN
09.2021 - 05.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Certified Nurse Assistant
At Home Healthcare
Savannah, TN
02.2020 - 09.2021
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
Admissions Representative
Hardin Medical Center
Savannah, TN
06.2017 - 02.2020
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Assisted with completion of referral forms and verified data accuracy and completion
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Education
High school diploma -
Hardin County High School
Savannah, TN05.2016
Skills
- Vital Signs
- Medical Office Experience
- Insurance Verification
- Medical Scheduling
- Medical billing
- Medical terminology
- Medical collection
- Customer Service
- Pre-authorizations
- Patient Scheduling
- HIPAA Regulations
- Critical Thinking
- Records Maintenance
- Insurance Authorizations
Certification
Cosmetology License, 02/01/23, 02/01/25
Timeline
Waitress
EL POTRILLO-Saltillo
05.2023 - Current
Cosmetologist/Hair Stylist
Southern Roots Salon
09.2021 - 05.2023
Certified Nurse Assistant
At Home Healthcare
02.2020 - 09.2021
Admissions Representative
Hardin Medical Center
06.2017 - 02.2020
High school diploma -
Hardin County High School