Michelle Pernat
Larimore,ND
Summary
Proven professional with a strong background in office management and customer satisfaction, honed at Edward Jones and Altru Health System. Excelled in streamlining processes for efficiency, achieving a notable increase in client satisfaction. Skilled in Microsoft Office and adept at fostering positive relationships, demonstrating a unique blend of technical and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Office Associate
Edward Jones
04.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Microbiology Lab Assistant
Altru Hospital
10.2017 - 01.2023
- Assisted in the identification of microorganisms by performing accurate gram staining and microscopy techniques.
- Promoted a safe work environment by consistently following biosafety guidelines when handling hazardous materials or biological agents.
- Maintained quality control standards by adhering to established laboratory protocols during sample processing and analysis.
- Ensured timely completion of lab tasks by prioritizing assignments and working closely with team members.
- Ensured proper functioning of laboratory equipment through routine maintenance checks and timely calibration updates.
- Supported fellow lab assistants with troubleshooting issues, fostering a collaborative work environment.
- Streamlined sample storage procedures by implementing an organized system, which allowed for easy retrieval when needed.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Business Banking Associate
Cornerstone Bank
09.2016 - 09.2017
- Supported loan officers during the underwriting process, gathering required documentation from clients promptly.
- Conducted comprehensive financial analysis on prospective borrowers, ensuring sound lending decisions were made.
- Developed strong relationships with clients through excellent communication skills and personalized service.
- Developed valuation for complex transactions across variety of sectors.
- Collaborated with other departments within the bank for seamless coordination of services provided to customers across multiple sectors.
- Streamlined loan processing for quicker approvals, assisting numerous businesses with timely financial support.
Laboratory Phlebotomist
Altru Health System
08.2004 - 11.2015
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
Education
Diploma - Health Systems Processing Specialist
Northland Community And Technical College
East Grand Forks05-1997
Skills
- Customer satisfaction
- Invoice processing
- Cash reconciliation
- Document preparation
- Microsoft office mastery
- Office management
Certification
- Notary Public
Timeline
Business Office Associate
Edward Jones
04.2023 - 09.2024
Microbiology Lab Assistant
Altru Hospital
10.2017 - 01.2023
Business Banking Associate
Cornerstone Bank
09.2016 - 09.2017
Laboratory Phlebotomist
Altru Health System
08.2004 - 11.2015
- Notary Public
Diploma - Health Systems Processing Specialist
Northland Community And Technical College
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