Open To Work
Michelle Peters
MONTOURSVILLE,PA
Summary
Results-driven operations manager with over 20 years of experience leading teams to achieve high performance and customer satisfaction. Skilled in employee onboarding, inventory management, and process optimization to drive efficiency and profitability.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Manager
Metz Culinary Management, (TGI Fridays)
1840 East Third Street, Williamsport PA
08.2004 - Current
- Led team in implementing operational strategies to enhance guest satisfaction and service efficiency.
- Developed and executed training programs to improve staff performance and retention.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Coordinated daily operations, ensuring adherence to health and safety regulations.
- Analyzed customer feedback to identify service trends and implement corrective actions.
- Fostered a collaborative team environment through effective communication and conflict resolution.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Led store operations, ensuring compliance with company policies and standards.
- Managed inventory levels, optimizing stock control systems for efficiency.
Education
Associate of Science - Visual Communications
The Art Institutes
Pittsburgh, PASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Product management
- Employee onboarding
- Inventory management
- Recruiting and interviewing
- Planning and implementation
- Inventory control
Accomplishments
- Played a key roll in transforming an unprofitable restaurant into one of the top performers in the franchise group.
- Reduced beverage costs by 6%.
- Created ordering pars for food and beverage to reduce waste.
Certification
- Serve Safe Certification through 2028
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Manager
Metz Culinary Management, (TGI Fridays)
08.2004 - Current
Associate of Science - Visual Communications
The Art Institutes