Michelle Phillips
Bremen,GA
Summary
Results-driven Project Manager with over 20 years of experience in project management, customer success, and product strategy. Demonstrated leadership in leading cross-functional teams, managing complex projects, and driving customer-focused initiatives within the healthcare IT industry. Expertise in delivering innovative solutions, streamlining processes, and ensuring high levels of client satisfaction. Proficient in risk management, effective stakeholder communication, and successful implementation of SaaS solutions.
Overview
15
15
years of professional experience
Work History
Project Manager
Aesto Health
12.2023 - Current
- Align projects with business goals, construct work plans, and lead teams to achieve milestones.
- Serve as the project gatekeeper, overseeing the seamless execution of Aesto Health's EMR data migration solution, adhering to the Project Management Methodology.
- Manage a book of business with 30 simultaneous projects, fostering strong client relationships while ensuring on-time delivery and meeting client satisfaction benchmarks.
- Communicate project expectations to internal and client teams, addressing issues and proactively managing risks.
- Provide support to Project Associates, communicate project timelines, and contribute to process improvements.
- Orchestrated end-to-end implementation of Aesto Health's proprietary healthcare IT solutions, leading cross-functional teams and driving a client satisfaction rate of 95% through consistent delivery against predefined project scopes, budgets, and timelines.
Product Application Strategist
Qure4U
01.2022 - 03.2023
- Strategically partnered with the growth team to identify & qualify business opportunities and identify key prospective customer objectives.
- Led the product functionality & implementation aspects of the sales cycle, including product trainings, prospective customer presentations, product and solution briefings, and proof-of-concept work.
- Identified and responded to key product functionality objections from prospective customers, providing prescriptive guidance for successful resolutions tailored to specific needs.
- Leveraged healthcare IT expertise to provide 'best practice' counsel to optimize advanced products' effectiveness.
Product Specialist
Southwire
05.2020 - 01.2022
- Supported product management in product and market research, development and marketing on Southwire's largest industrial product group.
- Supported product planning and execution throughout product life cycle, including capturing/prioritizing product requirements, defining product vision.
- Partnered with Project Management/Engineering, Marketing, Manufacturing/Sourcing, and Sales to achieve revenue and customer goals.
- Supported efforts of sales team to sell Southwire components in a competitive landscape.
- Provided training and resources to wire and cable groups on Southwire's industrial product offerings.
Account Manager
Southwire
08.2017 - 05.2020
- Quoted price and availability of products, received and processed orders, and informed customers and field sales of open order status and returns.
- Organized, executed and completed large-scale projects by managing delivery schedules, setting deadlines, communicating with company executives, distributors and contractors about state of projects, ensuringprojects stay on track and on budget, and adjusting if necessary, to meet new requirements.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Project Manager
athenahealth
07.2016 - 07.2017
- Collaborated closely with training teams to establish and oversee quality control processes throughout the implementation of the EMR within medical practices, from kick-off through post-implementation support.
- Managed stakeholder expectations, serving as the primary point of contact for clients while advocating for their needs, ensuring high customer satisfaction through proactive follow-ups, responsive communication, and issue resolution.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified opportunities for process improvements and implemented best practices to enhance efficiency and effectiveness in project delivery.
Project Manager
Greenway Health
02.2013 - 06.2016
- Established implementation plans and collaborated closely with training teams to ensure quality control throughout the implementation of the EMR within medical practices from kick-off through follow-up.
- Managed client expectations and advocating their needs while ensuring customer satisfaction through follow-up, client responsiveness and thorough communication.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Implementation Consultant - Trainer
Greenway Health
01.2010 - 02.2013
- Conducted classroom style, on-site, and remote customer training.
- Worked closely with Project Managers to established implementation plans while ensuring quality control throughout implementation of Primesuite EHR within medical practices from kick-off through follow-up.
- Helped manage client expectations and advocating their needs while ensuring customer satisfaction through follow-up, client responsiveness and thorough communication.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
Education
Bachelor of Arts - Interior Design
University of West Georgia
Carrollton, GASkills
- Healthcare IT & EMR Implementation
- Risk & Change Management
- Customer Success & Relationship Management
- SaaS & Enterprise Solutions
- Process Optimization
- Budgeting & Resource Allocation
- Stakeholder Communication & Leadership
- Team Collaboration
- Microsoft Office Suite & Project Management Tools
- Project management
- Project planning and development
Timeline
Project Manager
Aesto Health
12.2023 - Current
Product Application Strategist
Qure4U
01.2022 - 03.2023
Product Specialist
Southwire
05.2020 - 01.2022
Account Manager
Southwire
08.2017 - 05.2020
Project Manager
athenahealth
07.2016 - 07.2017
Project Manager
Greenway Health
02.2013 - 06.2016
Implementation Consultant - Trainer
Greenway Health
01.2010 - 02.2013
Bachelor of Arts - Interior Design
University of West Georgia
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