Michelle Phillips
New Orleans,LA
Summary
Dynamic bartender with a proven track record at The Domino, excelling in high-volume environments. Renowned for exceptional customer service and strong multitasking abilities, I fostered loyal clientele through engaging interactions. Adept in cash handling and basic accounting, I consistently enhanced guest experiences while mentoring team members for success.
Overview
14
14
years of professional experience
Work History
Bartender
The Domino
New Orleans, LA
08.2023 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Bud Rips
New Orleans, LA
05.2021 - 05.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Manager
Urban Outfitters, Inc.
New Orleans, LA
01.2011 - 05.2015
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Digital Communications And Media
University of North Florida
Jacksonville, FLSkills
- Strong multitasking
- Customer service
- Team player attitude
- Highly reliable
- Engaging personality
- Customer service expertise
- Sales expertise
- Basic accounting
- Alcohol awareness
- Clear and effective communication
Timeline
Bartender
The Domino
08.2023 - 05.2025
Bartender
Bud Rips
05.2021 - 05.2023
Manager
Urban Outfitters, Inc.
01.2011 - 05.2015
Digital Communications And Media
University of North Florida