Michelle Phillips
San Antonio,TX
Summary
Experienced and passionate individual with over two years of customer service experience. Able to work both independently and as part of a team to achieve departmental goals. Seeking a challenging opportunity in a fast-paced environment to contribute to workflow efficiency.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Gold's Gym
07.2023 - Current
- Enforce member check-ins for compliance with security and payment card company standards.
- Sustain guest enrollment and re-enrollment from memberships to personal training, including additional service agreements.
- Guide active members on agreement related needs, including cancellations, account re-writes and freezes.
- Advocate in smooth processes for multi-line phone systems.
Server
Olive Garden
05.2023 - 02.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Fostered close team interactions to handle multiple tables simultaneously without compromising service quality.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in highly satisfied customers.
- Dedicated time towards cultivating strong relationships with recurring patrons.
Education
Associate of Applied Science - Personal Training
Advanced Training Institute
Las Vegas, NV02.2022
High School Diploma -
Medina Valley High School
Castroville, TX06.2019
Skills
- Dependability
- Teamwork
- Adaptability
- Time Management
- Critical Thinking
- Bilingual
- Microsoft Office Suite
- Customer Service
Timeline
Front Desk Associate
Gold's Gym
07.2023 - Current
Server
Olive Garden
05.2023 - 02.2024
Associate of Applied Science - Personal Training
Advanced Training Institute
High School Diploma -
Medina Valley High School