Chandra Willis
Portola,CA
Summary
Results-driven professional with extensive experience at Chalet View Lodge, focusing on customer service excellence and financial transaction management. Acknowledged for elevating guest satisfaction and optimizing reservation processes. Expertise in communication and adaptability, consistently achieving high performance in dynamic environments.
Overview
14
14
years of professional experience
Work History
Front Desk Associate
Chalet View Lodge
PORTOLA, CA
03.2025 - 05.2025
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently for all guests.
- Coordinated room bookings and reservations using hotel management software.
- Responded promptly to guest inquiries, providing information about amenities and services.
- Maintained cleanliness and organization of the front desk area at all times.
- Processed payments accurately, ensuring secure transactions for all guests.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Counter Service Pizza Maker
Pizza factory
PORTOLA, CA
06.2023 - 08.2023
- Prepared and assembled pizzas according to customer specifications.
- Operated kitchen equipment, ensuring proper usage and sanitation.
- Maintained clean workstations to comply with health standards.
- Sprinkled cheese and other toppings onto pizzas prior to baking them.
- Greeted customers in a friendly and courteous manner.
- Assisted with preparation of salads, sandwiches, appetizers, and desserts, as needed.
Certified Nurse’s Assistant
EASTERN PLUMAS HEALTH CARE
05.2014 - 01.2021
- Assists residents with personal daily needs, meals, activities and care
- Provides patient care under the direction of the charge RN or LVN
- LOYALTON & PORTOLA
- Monitored vital signs and reported changes to healthcare team.
Dishwasher
JIMMIE’S ROADHOUSE 70
Portola, USA
02.2012 - 06.2012
- Dishwasher
- Prep Cook
- Busser
- PORTOLA, CA
Dishwasher
SHARON’S CAFÉ
Portola, USA
06.2011 - 12.2011
- Dishwasher
- Hostess
- PORTOLA, CA
Education
FEATHER RIVER COLLEGE
QUINCY, CA01.2026
Diploma - General Education
PORTOLA JUNIOR/SENIOR HIGH SCHOOL
PORTOLA, CA06.2013
Skills
- Certified nursing assistant
- Customer service
- Effective communication
- Problem solving
- Financial transactions
- Key card management
- Reservation systems
- Adaptability
- Team collaboration
- Dependability
- Punctuality
References
- Jim Schwilling, Retired, (530) 249-3897
- Antoinette Quesenberry, Teacher, Portola High School, (775) 233-1272
Leadership Experience
- Obtained Certified Nurse’s Assistant License while in High School at age 16
- Yearbook contributor 2013
Communication Skills
- Articulate
- Friendly
- Compassionate
- Good sense of humor
Timeline
Front Desk Associate
Chalet View Lodge
03.2025 - 05.2025
Counter Service Pizza Maker
Pizza factory
06.2023 - 08.2023
Certified Nurse’s Assistant
EASTERN PLUMAS HEALTH CARE
05.2014 - 01.2021
Dishwasher
JIMMIE’S ROADHOUSE 70
02.2012 - 06.2012
Dishwasher
SHARON’S CAFÉ
06.2011 - 12.2011
FEATHER RIVER COLLEGE
Diploma - General Education
PORTOLA JUNIOR/SENIOR HIGH SCHOOL