Michelle Pickering
Summary
Motivated business professional bringing 33 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
35
35
years of professional experience
Work History
Insurance Agency Owner
Kybrit Inc
01.2013 - 10.2023
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Exclusive Agent
Allstate Insurance Co
12.2003 - 12.2012
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Associate Sales Agent
Jeanne Lambert Agency/Nationwide Ins
10.1988 - 12.2003
- Met sales, productivity, quality and other key performance metrics.
- Attended required continuing education and team meetings.
- Identified and worked to meet customer needs using sales tools and techniques.
- Collaborated with sales team to support energy, morale and production.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Producer Licensing - Insurance
Independent Insurance Agents of RI
Warwick, RI1989
Certification - Paralegal
Roger Williams College
Bristol, RI12.1987
Bachelor of Arts - Psychology
University OF Rhode Island
Kingston, RI05.1982
Skills
- Employee Development
- Business Development
- Quality Assurance
- Strategic Planning
- Business Planning
- Financial Management
- Employee Training
- Staff Management
- Policies and Procedures Development
Timeline
Insurance Agency Owner
Kybrit Inc
01.2013 - 10.2023
Exclusive Agent
Allstate Insurance Co
12.2003 - 12.2012
Associate Sales Agent
Jeanne Lambert Agency/Nationwide Ins
10.1988 - 12.2003
Producer Licensing - Insurance
Independent Insurance Agents of RI
Certification - Paralegal
Roger Williams College
Bachelor of Arts - Psychology
University OF Rhode Island