Michelle Pike
Oxford,ME
Summary
Proactive Assistant Store Manager, Carside Specialist, and Pharmacy Technician with extensive experience in managing cash registers, optimizing store operations, and coordinating high-volume transactions. Skilled in enhancing customer experience through strategic merchandise displays and efficient pharmacy workflows. Bringing strong problem-solving and customer service skills to drive operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Carside Specialist
Applebee's Grill + Bar
03.2020 - 08.2023
- Worked collaboratively with team members to ensure smooth operations during high-volume periods.
- Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
- Increased efficiency during peak hours by coordinating seamlessly with fellow Carside Specialists to manage heavy workloads without sacrificing service quality.
- Maximized customer convenience by offering curbside pickup options for online orders.
Pharmacy Technician
Walgreen's Pharmacy
04.2018 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Applied Science - Medical Assisting/Phlebotomy
Kaplan University
Lewiston, ME09.2015
High School Diploma -
Oxford Hills High School
Norway, ME06.1997
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Timeline
Assistant Store Manager
Dollar Tree
08.2023 - Current
Carside Specialist
Applebee's Grill + Bar
03.2020 - 08.2023
Pharmacy Technician
Walgreen's Pharmacy
04.2018 - 09.2021
Associate of Applied Science - Medical Assisting/Phlebotomy
Kaplan University
High School Diploma -
Oxford Hills High School
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