Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Pimiento

Maspeth ,NY

Summary

I have been working in customer service for 3 years and I love doing it, the way we treat our customers defines the quality level of our companies. Working as a customer service also involves dealing with other people's problems, having patience and always making the customer feel heard and valued. Although I also excel a lot in social networks, as well as managing social networks of some of my jobs such as Mediterra and el Fogon de Camarita.

Overview

5
5
years of professional experience

Work History

Cashier/Barista/Social Media Manager

Mediterra
Astoria, NY
12.2024 - Current

Banquet Server

Ravel Hotel
Long Island City, NY
08.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Cashier/Barista

Cerasella
Manhattan, NY
05.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barista/Cashier/Head of Shipping

Kossar’s Bagels & Bialys
Manhattan
05.2023 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Packaging the products for national and international orders and receiving calls for orders, shipping

Manager

Fogon De Camarita
Tachira (Venezuela)
02.2020 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Atlantis System
Colombia
12.2021

Romulo Gallegos
Venezuela
07.2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Time management skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Cashier/Barista/Social Media Manager

Mediterra
12.2024 - Current

Banquet Server

Ravel Hotel
08.2023 - Current

Cashier/Barista

Cerasella
05.2023 - 07.2024

Barista/Cashier/Head of Shipping

Kossar’s Bagels & Bialys
05.2023 - 07.2024

Manager

Fogon De Camarita
02.2020 - 05.2021

Atlantis System

Romulo Gallegos

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Michelle Pimiento