Michelle Pincince

Managed coordination and scheduling of in-home health visits for insurance companies and members.

Achieved and exceeded key performance metrics related to quality

and appointment scheduling.

Supported new-hire onboarding by providing training, call

shadowing, and constructive feedback to improve performance

Participated in pilot programs for new computer systems and

created scripts to streamline system testing and workflows.

Member of the Diversity Action Council

Guided new clients through account setup processes while delivering ongoing support for existing client inquiries.

Exceeded sales quotas through strong customer relationships and strategic selling , Sales Performer of the Year — Awarded for achieving the highest sales performance among all representatives, generating more than 500 additional sales compared with the next-performing representatives.

Supported new-hire training and provided side-by-side coaching to help team members build confidence, strengthen skills, and successfully transition into their roles.

Provided claim setup and support through inbound and outbound customer calls for auto and homeowners insurance policyholders.

Assisted members during disasters by helping them remain calm,

providing reassurance, and ensuring they received the necessary

support and assistance.

I was a member of the New Hire Buddy Program, where I

supported new hires in meeting their performance benchmarks

Maintained above average performance goals for claims per hour

and quality performance