Michelle Pitt
Fairfax,VA
Summary
Experienced caregiver with a strong foundation in customer service. Skilled in providing compassionate support to disabled individuals, ensuring their comfort and well-being. Proven ability to handle diverse needs with empathy and professionalism. Excited to transfer my expertise to new challenges and eager to contribute positively to any team.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Planet Fitness
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Au Pair
Cultural Care Au Pair, USA - Au Pair
10.2021 - 10.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Caregiver, Special Needs
Lebenshilfe
09.2020 - 08.2021
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Caregiver
Club Aktiv
05.2020 - 10.2020
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
Voluntary Social Year as Caregiver
Club Aktiv
09.2018 - 05.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
BBS EHS
Trier, Germany07.2015
High School Diploma -
Stefan Andres Realschule Plus
07.2013
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Escalation Handling
- Teamwork and Collaboration
Languages
German
Native or Bilingual
Timeline
Member Service Representative
Planet Fitness
03.2024 - Current
Au Pair
Cultural Care Au Pair, USA - Au Pair
10.2021 - 10.2023
Caregiver, Special Needs
Lebenshilfe
09.2020 - 08.2021
Caregiver
Club Aktiv
05.2020 - 10.2020
Voluntary Social Year as Caregiver
Club Aktiv
09.2018 - 05.2020
High School Diploma -
BBS EHS
High School Diploma -
Stefan Andres Realschule Plus