Michelle Plak
Council Bluffs,IA
Summary
Efficient Claims Adjuster known for high productivity and swift completion of tasks. Possess specialized skills in policy analysis, claim investigation techniques, and negotiation strategies. Excel in communication, problem-solving, and decision-making, ensuring smooth case resolutions and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Automobile and Casualty
Progressive
Omaha, NE
05.2024 - Current
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Conducted interviews with claimants to gather facts regarding their loss or injury.
Corporate Security Investigator
BMO/Bank of the West
Omaha, NE
09.2021 - 04.2024
- Employed logic and analytical skills to solve complex problems, and identify patterns indicative of criminal activity.
- Developed training programs on investigative techniques and fraud prevention for internal teams and clients.
- Prepared detailed investigative reports and presentations, summarizing findings, and recommending actionable steps.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
Card Fraud Manger
Bank of the West
Omaha, NE
05.2010 - 09.2021
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with industry regulations and company policies.
- Led a team of 20 employees, ensuring high productivity, and excellent customer service.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned tasks to associates to fit skill levels, and maximize team performance.
- Produced thorough, accurate, and timely reports of project activities.
Lead Investigator
Bank of the West
Omaha, NE
12.2005 - 05.2010
- Managed caseloads efficiently, prioritizing tasks, and meeting strict deadlines in high-pressure environments.
- Developed and maintained relationships with informants, witnesses, and victims.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
- Developed training programs on investigative techniques and fraud prevention for internal teams and clients.
Education
Accounting
Iowa Western Community College
Council Bluffs, IA06-1992
Skills
- Investigative techniques
- Claims investigation
- Fraud detection
- Team leadership
- Highly motivated
- Organizational skills
- Interview techniques
- Training development
- Confidentiality maintenance
- Money laundering investigations
Certification
- Certified Fraud Examiner
Timeline
Claims Adjuster, Automobile and Casualty
Progressive
05.2024 - Current
Corporate Security Investigator
BMO/Bank of the West
09.2021 - 04.2024
Card Fraud Manger
Bank of the West
05.2010 - 09.2021
Lead Investigator
Bank of the West
12.2005 - 05.2010
Accounting
Iowa Western Community College
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