Michelle Ponce
Phoenix,AZ
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
21
21
years of professional experience
Work History
Driver
AutoZone
Phoenix, AZ
10.2022 - Current
- Adhered to company policies and procedures related to safety and security standards.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Maintained accurate logs of vehicle inspections and repair status.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
Driver
People Ready Staffing
Phoenix, AZ
02.2018 - 12.2022
- Identifies viable auctions and has working knowledge of inventory selection at each.
- Works with General Manager and Inventory staffs to identify buying needs and price points.
- Attends car auctions to purchase used vehicles and sell wholesale units.
- Conducts on-site customer trade-in or sell-only vehicle appraisals.
Customer Service Representative
Walmart
Phoenix, AZ
06.2003 - 06.2012
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Phlebotomist - Phlebotomy
Brookline College - Phoenix
Phoenix, AZ06-2014
Skills
- Vehicle Maintenance
- Appointment Scheduling
- Materials Transport
- DOT Compliance
- Equipment Operation
- Daily logging
Timeline
Driver
AutoZone
10.2022 - Current
Driver
People Ready Staffing
02.2018 - 12.2022
Customer Service Representative
Walmart
06.2003 - 06.2012
Phlebotomist - Phlebotomy
Brookline College - Phoenix