Michelle Potts
Spring
Summary
Dedicated Commercial Customer Service Representative with a focus on productivity and task efficiency. Proficient in conflict resolution and customer relationship management, with a strong emphasis on data entry accuracy. Effective communication and problem-solving abilities contribute to high levels of client satisfaction.
Overview
24
24
years of professional experience
Work History
Commercial Customer Service Representative II
GEICO
Katy
01.2025 - Current
- Resolved customer concerns using effective communication and problem-solving skills.
- Guided clients through insurance options and coverage details.
- Collaborated with team members to enhance service quality and efficiency.
- Educated customers on policy benefits and risk management strategies.
- Documented customer interactions to ensure compliance with company standards.
- Resolved customer complaints in an efficient and timely manner.
- Collaborated with internal departments to ensure customer satisfaction.
Paralegal
Jennifer Casey Attorney at Law
The Woodlands
02.2017 - 06.2021
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
Personnel Man Second Class
USN
Whidbey Island
08.2001 - 09.2009
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives, and business goals.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Administered employee benefits programs and assisted with open enrollment.
Manager on Duty
Kroger
Tomball
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented strategies to increase sales and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Paralegal Studies
Center For Advanced Legal Studies
Houston, TX06.2021
Skills
- Customer relations
- Quality standards
- Customer support
- Problem solving
- Leadership
- Client communication
- Information gathering
- Technical knowledge
- Employee engagement
- Goal oriented
- Training and mentoring
Accomplishments
- Certifi
Timeline
Commercial Customer Service Representative II
GEICO
01.2025 - Current
Paralegal
Jennifer Casey Attorney at Law
02.2017 - 06.2021
Personnel Man Second Class
USN
08.2001 - 09.2009
Manager on Duty
Kroger
Associate of Arts - Paralegal Studies
Center For Advanced Legal Studies