Michelle Quinn
Las Vegas,NV
Summary
Accepting challenges that improves production and matures my notable skills. I take pride in ensuring tasks assigned to me are completed to the utmost satisfactory level. I achieve my goals with reliability, professionalism, friendliness, and punctuality.
Overview
12
12
years of professional experience
Work History
Night Audit Manager
The Westin Las Vegas Hotel & Spa
160 E. Flamingo Rd. Las Vegas NV, 89109
04.2025 - Current
- Managed night audit operations to ensure accurate financial reporting and guest satisfaction.
- Conducted nightly financial reconciliations, identifying discrepancies and implementing corrective measures.
- Supervised front desk staff, promoting exceptional customer service and efficient workflow.
- Provided timely reports on hotel occupancy and revenue performance to executive leadership.
- Resolved guest complaints effectively, maintaining high levels of satisfaction and loyalty among patrons.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
Privacy Analyst
MGM Resorts Corporate IT
6770 Edmond St. Las Vegas, NV 89118
03.2023 - 05.2024
- Developed and implemented privacy policies ensuring compliance with data protection regulations.
- Conducted risk assessments to identify vulnerabilities in data handling practices.
- Collaborated with cross-functional teams to integrate privacy considerations into business operations.
- Managed incident response protocols to address data breaches and ensure timely reporting to stakeholders.
- Reviewed contracts and agreements to ensure adherence to privacy standards and legal requirements.
Hotel Operations Manager
The Signature At Mgm Grand
145 E. Harmon Ave. Las Vegas, NV, 89109
03.2015 - 03.2023
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Coordinated cross-departmental communication to ensure seamless operational workflows.
- Implemented training programs to elevate team performance and service standards.
- Analyzed guest feedback to identify areas for improvement in service delivery.
- Implemented process improvements that streamlined documentation workflows, increasing efficiency.
- Coordinated morale-boosting initiatives for 50+ participants, resulting in a rise in positive feedback and improved team cohesion.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NVSkills
- Motivational skills
- Guest relations
- Compliance management
- Document management
- Auditing procedures
- Reservation management
- Proficient in Opera PMS
- Proficient in Excel
- Problem-solving
- Attention to detail
- Staff training and development
- Crisis management
- Revenue optimization
Timeline
Night Audit Manager
The Westin Las Vegas Hotel & Spa
04.2025 - Current
Privacy Analyst
MGM Resorts Corporate IT
03.2023 - 05.2024
Hotel Operations Manager
The Signature At Mgm Grand
03.2015 - 03.2023
High School Diploma -
Desert Pines High School