Michelle Radwanski
Murrells Inlet,S.C.
Summary
Dedicated and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, always willing to go the extra mile to help out co-workers. Have a professional demeanor and great initiative.
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
ATI Physical Therapy
Murrells Inlet, S.C.
01.2020
- Answer phones, greet patients, schedule patients appointments
- Verify patients insurance, obtain authorization for procedures
- Follow up with referrals from other doctors offices
Business Office Assistant
Coastal Eye Group
Murrells Inlet, S.C.
01.2016
- Manage all calls for busy medical office
- Verify patients insurance
- Handle and process confidential patient information
Support Team Associate
JCPenney
Myrtle Beach, S.C.
01.2015
- Greeting customers and answering any questions they may have
- Handle returns and other discrepancies
Medical Biller/ Collections
Tara Pharmacy
Orchard Park, N.Y.
01.2014
- Obtain authorization for proper billing procedures
- Process claims and prior authorizations under pharmacy’s third party reimbursement programs
- Familiarity of billing in long term care facilities, contact insurance to verify insurance
Customer Service Representative
State Farm
Murrell's Inlet
09.2025 - Current
- Resolved customer inquiries effectively via phone, email, and in-person interactions.
- Processed claims and policy updates accurately to ensure customer satisfaction.
- Provided product knowledge support to customers regarding insurance options and services.
- Assisted in training new team members on customer service protocols and systems.
Patient Service Specialist
Cora Physical Therapy
Murrells Inlet, SC
02.2024 - 06.2025
- Assisted patients with appointment scheduling and insurance verification processes.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Maintained accurate patient records in electronic health record systems to ensure data integrity.
- Collaborated with clinical team to streamline patient flow and enhance overall service delivery.
Education
High School -
Pioneer High School
Yorkshire, N.Y.01.1997
Business Management
Bryant and Stratton College
Orchard Park, N.Y.01.2008
Associate of Arts - Medical Coding And Billing
Horry-Georgetown Technical College
Conway, SC05-2022
Skills
- Insurance eligibility verification
- Healthcare billing
- Clinical office experience
- Proficient in Microsoft Word and Excel
- Reliable team member
- Dedicated professional
- Effective communication
- Collaborative teamwork
Timeline
Customer Service Representative
State Farm
09.2025 - Current
Patient Service Specialist
Cora Physical Therapy
02.2024 - 06.2025
Patient Service Specialist
ATI Physical Therapy
01.2020
Business Office Assistant
Coastal Eye Group
01.2016
Support Team Associate
JCPenney
01.2015
Medical Biller/ Collections
Tara Pharmacy
01.2014
Business Management
Bryant and Stratton College
High School -
Pioneer High School
Associate of Arts - Medical Coding And Billing
Horry-Georgetown Technical College