Mariah Hustus
Benton,ME
Summary
Patient services professional with experience in call center, remote, and healthcare environments. Highly skilled in patient communication, documentation, scheduling, and administrative support. Reliable, organized, and willing to take on tasks to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Patient Service Specialist
MaineHealth
Belfast, ME
08.2022 - Current
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Managed patient inquiries, ensuring timely resolution and exceptional customer service.
- Coordinated communication between patients and healthcare providers to enhance care delivery.
- Processed insurance verifications and ensured accurate patient information entry in systems.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Trained new staff on office protocols, expectations, and general office duties.
Customer Service Representative
OnProcess Technology
Belfast, ME
2018 - 2022
- Consistently met or exceeded performance goals, contributing to the overall success of the company.
- Trained new staff on accurately ordering equipment and updating records; protocols, and customer engagement strategies.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor as needed.
- Demonstrated multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from customers.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Front Desk Receptionist & Dog Kennel Assistant
Canine Country Club
Northport, ME
2016 - 2018
- Coordinated and scheduled pet care services, including grooming, daycare, and boarding appointments using specialized software systems.
- Provided excellent and professional customer service to all guests at all times.
- Maintained accurate records of client information and oversaw daily cash and credit card handling procedures.
- Coordinated feeding and playtime schedules, ensuring proper nutrition and enrichment for all dogs in care.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and office areas to maintain a healthy environment.
Commercial Cleaner
ServPro
Belfast, ME
2014 - 2016
- Supervised cleaning operations, ensuring adherence to safety standards and company protocols.
- Trained and mentored new staff on effective cleaning techniques and equipment usage.
- Resolved client/homeowners concerns promptly, fostering positive relationships and repeat business opportunities.
- Enhanced client satisfaction by consistently delivering high quality cleaning, restoration, and demolition services.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client's unique requirements and expectations.
- Completed challenging assignments within deadlines, ensuring minimal disruption to professional clients and homeowners.
Education
High School Diploma -
Searsport District High School
Searsport, MESkills
- Providing customer service
- Navigating healthcare systems
- Patient registration
- Maintaining patient confidentiality
- Insurance eligibility verification
- Multitasking and organization
- Ability to work well with others or independently
- Professional written and verbal communication skills
- Detail-oriented data management
Languages
English
Timeline
Patient Service Specialist
MaineHealth
08.2022 - Current
Customer Service Representative
OnProcess Technology
2018 - 2022
Front Desk Receptionist & Dog Kennel Assistant
Canine Country Club
2016 - 2018
Commercial Cleaner
ServPro
2014 - 2016
High School Diploma -
Searsport District High School