Michelle Raimo

Skilled Agent committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Seasoned Customer Service Manager who has directed call centers consisting of [15 ] representatives. Customer Service Manager committed to delivering success through effective personnel and workflow management. Customer Service Manager with track record of developing a quality call center workforce. Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

• Managed call flow with up to 100 calls in queue per minute.