Michelle Rainey
Raleigh,NC
Summary
I've worked in sales as a top closer by using customer specific value which I garnered through question probing and in depth product knowledge. I am highly skilled at building rapport, identifying different needs, capitalizing on pain points, and tweaking each sales pitch to be individualized so that it is tailored to the specific customer I am interacting with. The combination of my incessant drive, people skills, analytical mind, mixed with the use of perfectly timed soft and hard closes has landed me in the top percent of sales agents for each of the various companies I have worked for.
Overview
9
9
years of professional experience
Work History
Server
Alamo Drafthouse Cinema
10.2019 - Current
- I work as a server at a large chain restaurant and movie theater
- I’m used to long, busy days that require lots of energy and a hospitable attitude
- I also achieved the highest sales in the entire company (out of 41 locations within the US) for 2022
- I often train new employees and am responsible for giving daily updates on our performance as well as any issues (including non-performance based) that occurred.
E911 Field Engineer
AMNET Services
04.2019 - 08.2019
- I did contract work that consisted of traveling the state testing cell tower, logging different codes on various devices, and relaying that information back to the company
- I aided in the transition from 4G to 5G for Sprint (now owned by T-Mobile) throughout all of North Carolina.
Sales Associate
Spectrum
08.2018 - 04.2019
- I worked at a Spectrum retail store as a customer service and sales representative
- I handled payments, set up accounts, and made adjustments to accounts
- I had to memorize and know how to utilize over 100 different codes and be able to work out any technical, billing, account balancing, or any other issues a customer had
- In addition I had monthly sales quotas I would regularly exceed.
Technical Sales Specialist
Red Ventures
01.2017 - 06.2018
- I worked as an agent at an inbound call center selling various services to businesses and individuals by a variety of different telecommunication companies
- I used customer specific value to find peoples pain points and needs in order to upsell, persuade, and close deals.
Front Desk Associate
Wilson Air Center
11.2016 - 01.2017
- Front desk and operations
- My duty was to submit fuel orders, speak to inbound pilots over the dispatch radio, set up hanger, hotel, and car reservations for the crew.
Front Desk Associate
Pazos Jet Aviation
05.2016 - 10.2016
- Front desk and operations
- My duty was to submit fuel orders, talk over the radio with the pilots, set up hotel reservations and car rentals for the crew, and to put in reservations for aircraft coming in and their needs
- I also picked up passengers and pilots from the taxiway at the airport
Sales Manager
01.2014 - 05.2016
- I did the scheduling, training, and hiring of sales staff, and managed inventory
- I became the top sales associate within 1 month of working there and within 5 months, I became the sales manager.
Education
Communications - August 2012 - May 2016
California State University - Northridge
Northridge, CAReal Estate -
HPW Real Estate School
Raleigh, NC10.2021
Skills
- Customer Service
- Leadership Skills
- Multitasking
- Exceeding Sales Goals
- Teamwork and Collaboration
- Task Prioritization
- Inside Sales
- Creative Problem Solving
- Telesales
- B2B Sales
- Luxury Aviation
- Fast Paced Work Environment
Timeline
Server
Alamo Drafthouse Cinema
10.2019 - Current
E911 Field Engineer
AMNET Services
04.2019 - 08.2019
Sales Associate
Spectrum
08.2018 - 04.2019
Technical Sales Specialist
Red Ventures
01.2017 - 06.2018
Front Desk Associate
Wilson Air Center
11.2016 - 01.2017
Front Desk Associate
Pazos Jet Aviation
05.2016 - 10.2016
Sales Manager
01.2014 - 05.2016
Communications - August 2012 - May 2016
California State University - Northridge
Real Estate -
HPW Real Estate School
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