Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Ramirez

Apopka,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Asset Protection Associate

Nordstrom
10.2023 - Current
  • Controlled reduction of loss inventory by protecting company assets resulting in Q1 Cycle shrinkage results from 3.19% to 2.17% in Q2
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items to ensure reduction in shrinkage.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Wrote reports for internal and external theft or safety procedures.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.

Service Experience

Nordstrom Rack
06.2023 - 10.2023
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained metrics such as providing customer with information about our Nordstrom Card/Rewards resulting in opening up to 5 Credit cards daily
  • Encoding merchandise with RFID

Sales Associate

Sunglass Hut
10.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Prestige Beauty Advisor

Macy's
10.2021 - 01.2023
  • Making sure team meets loyalty goal such as opening certain amount of credit cards or rewards accounts per day
  • Assisted customers with their inquiries and purchases
  • Maintained own clientele book
  • Connected with customers in order to meet their best needs
  • Completed sale transactions over phone
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Kept counters and work spaces clean and neat.
  • Taught customers how to apply makeup and recommended optimal products.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.

Best Buy Sales Consultant

Best Buy
11.2017 - 01.2018
  • Handled cashier such as helping customers with returns/purchases
  • Directed customers to the correct department

Education

AS - Criminal Justice

Valencia College
Orlando, FL
10.2024

Skills

  • Team Training
  • Integrity and Trustworthiness
  • Detail Oriented
  • RFID Tracking
  • CCTV Systems
  • Problem-Solving

Accomplishments

  • Aspiring Leadership

Timeline

Asset Protection Associate

Nordstrom
10.2023 - Current

Service Experience

Nordstrom Rack
06.2023 - 10.2023

Sales Associate

Sunglass Hut
10.2022 - 05.2023

Prestige Beauty Advisor

Macy's
10.2021 - 01.2023

Best Buy Sales Consultant

Best Buy
11.2017 - 01.2018

AS - Criminal Justice

Valencia College

Similar Profiles

CREATE PROFILE
Michelle Ramirez