Michelle Ramirez
Santa Teresa
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Realtor
Exit West Realty
06.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Office Manager
Southwest Interpreting Services
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Floor Manager
Lowe's Home Improvement
04.2020 - 04.2023
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Demonstrated product and answered questions for prospective customers.
- Assisted customers with Product or Service selection through carefully curated questions.
- Recruited, hired and trained team of Number salespeople.
- Set sales goals and tracked progress using Software.
Front End Supervisor/ Sunrise Cafe Supervisor
Ripe Eatery
01.2014 - 02.2019
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assistant Manager
Cinemark Theatres
09.2008 - 03.2013
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
Culinary Arts Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX01.2012
Skills
- Strategic Decision-Making
- Employee Scheduling
- Visual Merchandising
- Strategic Business Initiatives
- Customer Acquisition
- Inventory Oversight
- Shrinkage Control
- Inventory Management
- Sales Strategies
- Sales Training
Languages
Spanish
Native or Bilingual
Timeline
Realtor
Exit West Realty
06.2024 - Current
Office Manager
Southwest Interpreting Services
05.2023 - Current
Sales Floor Manager
Lowe's Home Improvement
04.2020 - 04.2023
Front End Supervisor/ Sunrise Cafe Supervisor
Ripe Eatery
01.2014 - 02.2019
Assistant Manager
Cinemark Theatres
09.2008 - 03.2013
Culinary Arts Degree - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin
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