Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michelle Ramirez

Bronx,NY

Summary

Achieved high customer satisfaction through effective assistance in fast-paced environments. Resolved diverse customer issues efficiently, enhancing transaction experiences. Maintained professionalism and strong communication while managing multiple tasks. Delivered safe and positive experiences for travelers in time-sensitive situations.

Overview

20
20
years of professional experience

Work History

Rental Sales Agent

Budget Car Rental
Manhattan, NY
10.2014 - 03.2025
  • Delivered exceptional customer service by guiding clients through rental inquiries, reservations, and vehicle selections.
  • Reviewed and processed rental contracts to ensure accuracy and compliance.
  • Executed promotion and sales of additional services, including insurance packages and vehicle upgrades, to enhance revenue generation.
  • Facilitated customer support by providing guidance on vehicle features, GPS navigation, and troubleshooting rental issues.
  • Assisted in managing vehicle inventory by inspecting cars for damages and supporting maintenance teams in repairs.

Rental Sales Agent

Dollar Rent a Car
Manhattan, NY
01.2005 - 10.2015
  • Executed processing of rental agreements while upselling additional services to enhance customer experience.
  • Implemented strategies to enhance customer satisfaction and retention rates.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
  • Increased customer satisfaction by providing excellent service and addressing client needs promptly.
  • Established strong rapport with clients, leading to repeat business and referral opportunities.
  • Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.

Education

High School Diploma -

George Washington High School
Manhattan, NY
06.1998

Skills

Team player mentality

Reliability and punctuality

Goal-oriented mindset

Strong negotiation

Attention to Safety & Procedures

Customer service

Customer transactions

Conflict resolution

Effective communication

Active listening

Accomplishments

Customer service award

Top EZ pass sales

Rookie of the year

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Rental Sales Agent

Budget Car Rental
10.2014 - 03.2025

Rental Sales Agent

Dollar Rent a Car
01.2005 - 10.2015

High School Diploma -

George Washington High School