Michelle Ramos
Houston,TX
Summary
Highly motivated and results-driven customer service professional with 8 years of experience delivering exceptional service in fast-paced environments. Skilled in active listening, problem-solving, and providing tailored solutions to meet customer needs. Known for maintaining a positive attitude, handling customer concerns with empathy, and resolving issues efficiently. Strong communicator with the ability to build rapport, manage multiple tasks, and adapt quickly to new challenges. Committed to enhancing customer satisfaction and contributing to the success of the team and organization.
Overview
9
9
years of professional experience
Work History
Cleaning Contractor
The Clean Brigade
04.2024 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Clerk
Pete Gallego Elementary School
08.2020 - 05.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Sales Associate
Bealls Store
11.2015 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Applied Science - Child Development
SWTJC
Eagle Pass, TXSkills
- Customer service
- Active listening
- Critical thinking
- Teamwork
- Sales skills
- Empathy
- Adaptability
- Multitasking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cleaning Contractor
The Clean Brigade
04.2024 - Current
Clerk
Pete Gallego Elementary School
08.2020 - 05.2022
Sales Associate
Bealls Store
11.2015 - 02.2020
Associate of Applied Science - Child Development
SWTJC
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