Michelle Ramos
Chantilly ,VA
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
PMA Health
07.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Cashier
Taco Bamba
01.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Westfield High School
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Medical terminology
Timeline
Patient Service Representative
PMA Health
07.2024 - Current
Cashier
Taco Bamba
01.2024 - 07.2024
Westfield High School