Michelle Redding
Pinckney,MI
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Office Assistant
Kelly Dental
Brighton, MI
04.2025 - Current
- Managed patient scheduling and coordinated appointments to optimize office operations.
- Assisted dental staff with administrative tasks, ensuring efficient workflow and patient care.
- Processed insurance claims and verified patient information for billing efficiency.
- Implemented electronic health record system updates, enhancing data accuracy and accessibility.
- Provided administrative support for billing and insurance verification processes to improve accuracy.
PATIENT ACCESS SPECIALIST
Trinity Health
Howell, MI
02.2024 - 04.2025
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Experienced in patient registration and insurance verification, with strong communication and multitasking skills crucial for efficient surgery scheduling.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Proven expertise in medical terminology and EMR systems, ensuring accurate documentation and patient data management.
- Registered patients, collecting accurate financial and demographic information to streamline the onboarding process.
- Explained policies, procedures, and services to patients, enhancing their understanding and experience.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
- Interviewed patients or representatives to identify problems relating to care.
- Prioritized tasks based on urgency to ensure timely attention to patient needs.
EMERGENCY ROOM TECHNICIAN
Trinity Health
Livingston, US
05.2023 - 02.2024
- Provided patient care in a fast-paced emergency room setting, including monitoring vital signs.
- Conducted medical laboratory tests including urinalysis, blood sugar level tests, and hemoglobin levels to support timely patient diagnosis.
- Administered first aid and life support care to stabilize sick or injured persons in emergency situations.
- Assisted in transferring patients using wheelchairs and adaptive equipment in and out of wheelchairs and adaptive equipment.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
ADMINISTRATIVE ASSISTANT
Axiom Construction Services Group, LLC
Whitmore Lake, MI
09.2012 - 06.2023
- Managed office inventory through proactive supply ordering to ensure availability.
- Oversaw daily operations to uphold efficient workflow processes.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Sorted and distributed incoming mail to relevant departments or individuals for timely response.
- Screened incoming telephone calls, routing to appropriate personnel.
- Greeted and screened visitors to direct to correct employee or office.
- Maintained office inventory by assisting with supply orders.
- Built and maintained relationships with vendors and other external contacts.
MEDICAL ASSISTANT
Dr. Rasor
Brighton, MI
03.2004 - 05.2015
- Documented patient care findings, alerting nurses to significant changes in patients' conditions for timely intervention.
- Maintained accurate medical records for all patients seen in the ER, including documentation of test results, diagnoses, and treatments.
- Documented findings on patient care charts, notifying nurses of changes observed in patients' condition.
- Obtained lab specimens per straight catheter, venipuncture, and nasal and pharyngeal swabs.
- Responded to phone inquiries, directing requests to appropriate personnel and ensuring efficient communication with patients.
- Coordinated patient appointments and organized medical records to ensure efficient workflow.
Education
CERTIFICATE IN MEDICAL ASSISTANT PROGRAM - Medical Assistant
Ross Medical Education Center
Brighton03-2004
HIGH SCHOOL DIPLOMA - General Studies
Plainfield High School
Plainfield05-1994
Skills
- EMR proficiency
- Documentation accuracy
- Medical terminology expertise
- HIPAA compliance
- Direct patient care
- Vital signs monitoring
- Recording vital signs
- 12-lead EKG monitoring
- Basic life support
- Basic patient care
- Multitasking and teamwork
- Dependability
- Professional ethics
- Basic patient care
Certification
BLS Certification
PERSONAL INFORMATION
- Total Experience: 20 years
Timeline
Office Assistant
Kelly Dental
04.2025 - Current
PATIENT ACCESS SPECIALIST
Trinity Health
02.2024 - 04.2025
EMERGENCY ROOM TECHNICIAN
Trinity Health
05.2023 - 02.2024
ADMINISTRATIVE ASSISTANT
Axiom Construction Services Group, LLC
09.2012 - 06.2023
MEDICAL ASSISTANT
Dr. Rasor
03.2004 - 05.2015
HIGH SCHOOL DIPLOMA - General Studies
Plainfield High School
CERTIFICATE IN MEDICAL ASSISTANT PROGRAM - Medical Assistant
Ross Medical Education Center