Patria Bledsoe
Kannapolis,NC
Summary
Dedicated customer service expert with extensive background in patient scheduling and front-desk management. Achieved significant improvements in office workflows through collaboration and responsiveness to evolving demands. Proficient in vital sign assessment, appointment coordination, and providing comprehensive administrative support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registration Specialist/ Medical Assistant
WVU Medicine
Wheeling, WV
10.2023 - 08.2025
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Poker Dealer
Wheeling Island Hotel Casino Racetrack
10.2021 - 08.2025
- Exceeded customer expectations through friendly interactions while maintaining focus on managing working.
- Improved customer relations by effectively addressing customers concerns and resolving disputes promptly.
- Promoted dialogue between customers to support positive customer experience and engaged individuals or groups in conversations to verify understanding of rules and expectations.
Billing Specialist
WVU Medicine
Wheeling, WV
05.2019 - 03.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Poker Dealer
Meadows Casino
Washington, PA
08.2017 - 05.2019
- Ensured seamless gameplay by managing poker tables with strong attention to detail.
- Enhanced gaming atmosphere through exceptional customer service for diverse player skill levels.
- Enforced casino rules and regulations, promoting fairness and integrity among participants.
- Increased table revenue by meticulously tracking time played, rake, and tips per shift.
Poker Dealer
Mountaineer Casino Race Track and Gaming Resort
Chester, WV
04.2013 - 08.2017
- Managed poker tables with strong attention to detail, ensuring seamless gameplay for participants.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Enforced casino rules and regulations to promote fair play among customers.
- Provided exceptional customer service, fostering a positive gaming atmosphere for all skill levels.
- Maintained high concentration while multitasking in a fast-paced environment.
- Promoted responsible gambling practices in accordance with company guidelines.
Customer Service Representative
Teletech
Moundsville, WV
06.2010 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
WVNCC
Wheeling, WV05-2012
Fairmont State College
Fairmont, WV05-2000
Wheeling Park High School
Wheeling, WV05-1999
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Medical terminology
- Clerical skills
- Vital signs assessment
- Specimen collection
- Healthcare billing and coding
- EMR proficiency
- Customer service expertise
- Data entry (5 years)
- Cash reporting
- Customer retention strategies
- Inquiry handling
- QuickBooks proficiency
- Cash transaction processing (18 years)
- Documentation review and correspondence
- Administrative skills
Certification
- Certified Medical Administrative Assistant
- Certified Billing and Coding Specialist
Timeline
Registration Specialist/ Medical Assistant
WVU Medicine
10.2023 - 08.2025
Poker Dealer
Wheeling Island Hotel Casino Racetrack
10.2021 - 08.2025
Billing Specialist
WVU Medicine
05.2019 - 03.2021
Poker Dealer
Meadows Casino
08.2017 - 05.2019
Poker Dealer
Mountaineer Casino Race Track and Gaming Resort
04.2013 - 08.2017
Customer Service Representative
Teletech
06.2010 - 03.2013
WVNCC
Fairmont State College
Wheeling Park High School