Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Reed

De Pere

Summary

I would like to use my education and experience to help better the Nation with my leadership and business knowledge.

Professional with strong expertise in revenue auditing, prepared for leadership in financial oversight and compliance. Known for exceptional analytical abilities, risk assessment, and process improvement. Reliable team collaborator, adaptable to changing needs, and focused on achieving impactful results. Skilled in financial reporting, internal controls, and regulatory adherence, with keen eye for accuracy and integrity.

Overview

25
25
years of professional experience
1
1
Certification

Work History

REVENUE AUDIT SUPERVISOR

ONEIDA CASINO
01.2013 - Current
  • Organizational skills, review budgeting every year, supervision of employees, daily monitoring of employees work progress, ensure weekly, monthly and yearly time frames are met, training and mentoring of employees, Analyzes financial data for accuracy, involved in the Accounting incentive committee, EEO Training, create spreadsheets, good working relationships with other departments.
  • ACHIEVEMENTS HIGHLIGHTS
  • Create, draft and implement SOPS. Review, revise and implement in making reconciliation more streamlined.
  • Reconciled Numerous Areas within Revenue Audit. Review, reconcile, and ensure the proper regulations were followed.
  • Provide leadership and expertise on all aspects of Gaming Accounting and Slot Department.
  • Good Customer Service skills. Internal and external customer experience for the past 28 years.
  • Continued Education willing and able to take on a challenge when it comes along.
  • Supervisory and Training experience. Organized training programs and schedules. Experienced in the hiring process for the past 25 years.
  • Accountability. the ability to hold people accountable and have follow through to ensure accountability.
  • Budgeting- assisted with the budgeting of staffing and departmental needs.

SLOT SUPERVISOR

ONEIDA CASINO
01.2001 - 01.2013
  • Worked daily with the AS400, Microsoft, IGS, and other software systems. My duties include; assisting with all promotional/ marketing work for new slot machines, addressing compliance issues and doing compliance checks, handling disciplines and doing disciplinary training, providing Title 31 training, new employee training, and EEO training. It involves both written and verbal communication through memo’s, e-mail, staff meetings, and one on one meetings with customers and employees. This position requires me to have a great deal of skill in handling customer and employees demands and I have been very successful at my position because of my commitment to great customer service.

Education

MASTER’S DEGREE - BUSINESS

CONCORDIA UNIVERSITY
01.2015

BACHELOR OF ARTS - BUSINESS AND MARKETING

LAKELAND COLLEGE
01.2008

Skills

  • Leadership proficiency
  • Strong customer service abilities
  • Process improvement development
  • Modeling effective behavior
  • Proficient in Microsoft Excel
  • Skilled in managing Slot department software systems
  • Coaching individuals
  • Customer service
  • Effective relationship management
  • Proficient in resolving customer complaints
  • Conflict resolution
  • Performance analysis
  • Customer relations

Certification

  • Leadership Transformation Training(Initiative One) - December 2023

Timeline

REVENUE AUDIT SUPERVISOR

ONEIDA CASINO
01.2013 - Current

SLOT SUPERVISOR

ONEIDA CASINO
01.2001 - 01.2013

BACHELOR OF ARTS - BUSINESS AND MARKETING

LAKELAND COLLEGE

MASTER’S DEGREE - BUSINESS

CONCORDIA UNIVERSITY

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